Windows Explorer crashing on right-click under x64 RTM

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  1. Posts : 115
    Windows 7 Ultimate x64
       #1

    Windows Explorer crashing on right-click under x64 RTM


    Hello,

    Just wondered if anybody could make any sense of these Problem Reports?

    For some reason every so often when I right-click on the Desktop or the Recycle Bin, Windows Explorer will crash.

    It will do this three or four times and then be completely fine for the rest of the day.

    I thought it was down to my Creative X-Fi Xtreme Audio drivers, but now I am not so sure.

    Anyway, here's the reports:

    Description
    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7600.16385
    Application Timestamp: 4a5bc9bb
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5be02b
    Exception Code: c000041d
    Exception Offset: 000000000003202d
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057
    Additional Information 1: 9679
    Additional Information 2: 9679393d1585792b283e811362aac458
    Additional Information 3: 99ba
    Additional Information 4: 99ba52cdcda41a4960d0708e0039c5b6

    Extra information about the problem
    Bucket ID: 6733286

    and

    Description
    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7600.16385
    Application Timestamp: 4a5bc9bb
    Fault Module Name: ole32.dll
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5be01a
    Exception Code: c000041d
    Exception Offset: 00000000000fd7d2
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057
    Additional Information 1: 384e
    Additional Information 2: 384ee4f7f514dbf491fcd7103f4dead0
    Additional Information 3: 8a95
    Additional Information 4: 8a95d581dc04b2bc0ff58d6de6f3badd

    and

    Description
    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7600.16385
    Application Timestamp: 4a5bc9bb
    Fault Module Name: StackHash_eeae
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5be02b
    Exception Code: c0000374
    Exception Offset: 00000000000c6cd2
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057
    Additional Information 1: eeae
    Additional Information 2: eeaeacfcedb320bc5a1d44a0041a772c
    Additional Information 3: 90e8
    Additional Information 4: 90e82284328c294d2b8212e24ed05d67

    and finally

    Description
    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.1.7600.16385
    Application Timestamp: 4a5bc9bb
    Fault Module Name: msvcrt.dll
    Fault Module Version: 7.0.7600.16385
    Fault Module Timestamp: 4a5bdfbe
    Exception Code: c000041d
    Exception Offset: 0000000000001221
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057
    Additional Information 1: fe1f
    Additional Information 2: fe1fc2321642028abbe8da5c3b443a9c
    Additional Information 3: 3700
    Additional Information 4: 37000844ddc7ed76856fc5a2121ff052

    If anybody can help I would be extremely grateful, I just cannot isolate the problem and it's very annoying.

    Thanks.
      My Computer


  2. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #2

    it has to be a 3rd party program like adobe flash player.
    download ShellExView - Shell Extension Manager For Windows and disable some related 3rd party apps.
      My Computer


  3. Posts : 115
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Thank you Dinesh, great little program that.

    I have had a look and the only stuff that stands out is the ATI Catalyst entry (running the latest 9.8 x64), WinRAR (latest 3.90 x64), and Microsoft Security Essentials (latest build from connect) which I am starting to think may be the culprit.

    I also have Spybot S & D which has a context menu option but doesn't appear to be listed.

    I've attached the .html report from ShellExView for anyone that wants to take a look (rename from .txt to .html to open as it wouldn't let me upload .html?)

    Thanks.
      My Computer


  4. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #4

    yep its either mse or the catalyst.
      My Computer


  5. Posts : 115
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Yes, it was Microsoft Security Essentials causing the issue, in particular:

    C:\Program Files\Microsoft Security Essentials\shellext.dll

    Somebody had already opened a bug report on Microsoft Connect so I added my two cents there.

    Thank you again Dinesh, I can rest easy now knowing what the problem is, it's been bugging me for well over a month now.
      My Computer


  6. Posts : 21
    Win7 RTM
       #6

    I can verify the OP's experience. I was pulling my hair out with the exact same Explorer crashes under Win7 x64 until I uninstalled MSE. I haven't seen one since.
      My Computer


  7. Posts : 115
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Tell me about it Meistergimp!

    I was going around in circles after two full clean installs, blaming Creative and SpywareBlaster...

    Typical, although at least now we might get a fix, there's at least two of us having the issue on Connect, and a third here being yourself.

    I would go back to Avast but I know the beta is out for version 5 so I wouldn't be able to settle for 4.x

    I just renamed shellext.dll to shellext.bak, which seems to have done the job, I lose the shell integration but at least it works for now.
      My Computer


  8. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #8

    You're Welcome Dazeon. :)
      My Computer


  9. Posts : 115
    Windows 7 Ultimate x64
    Thread Starter
       #9

    If anybody here is on the official Microsoft Security Essentials beta then please rate or validate this issue here:

    https://connect.microsoft.com/securi...dbackID=484743

    The link will only work if you're registered with the program on Connect.
    Even if you don't have this issue, you could always rate it and hopefully get us a fix...

    Thank you.
      My Computer


  10. Posts : 28,845
    Win 8 Release candidate 8400
       #10

    Dazeon said:
    If anybody here is on the official Microsoft Security Essentials beta then please rate or validate this issue here:

    https://connect.microsoft.com/securi...dbackID=484743

    The link will only work if you're registered with the program on Connect.
    Even if you don't have this issue, you could always rate it and hopefully get us a fix...

    Thank you.
    Done
      My Computer


 
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