Random bluescreen please help (info attached)


  1. Posts : 5
    windows 7
       #1

    Random bluescreen please help (info attached)


    Hi

    I am getting random bluescreens and here is the error info:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFB8A0053D6988
    BCP2: 0000000000000000
    BCP3: FFFFF80003305A57
    BCP4: 0000000000000007
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\031612-17066-01.dmp
    C:\Users\Barry\AppData\Local\Temp\WER-40700-0.sysdata.xml

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    Dont know anything about bluescreen stuff so any help would be much appreciated

    Thanks
    Baz
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2



    We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    If you are overclocking STOP

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.

    * OK your way out.
    * Reboot if changes have been made.
      My Computer


  3. Posts : 5
    windows 7
    Thread Starter
       #3

    Hi JMH

    Thanks for coming back to me.

    Here are the mini dump files.

    Many Thanks and hope you can tell whats going on

    Cheers
    Barry
      My Computer


  4. Posts : 5
    windows 7
    Thread Starter
       #4

    Also and dont know if this is relevant but I seem to get a Bluescreen as soon as I boot up, then after reboot its fine, until randomly happens, if at all, in one session which could be hours long.

    thanks
    Barry
      My Computer


  5. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #5

    I note you have Kaspersky.

    Kaspersky is a frequent cause of BSOD's.
    I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

    http://support.kaspersky.com/downloa...vremover10.zip


    Microsoft Security Essentials - Free Antivirus for Windows
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    Bazmondo said:
    Hi JMH

    Thanks for coming back to me.

    Here are the mini dump files.

    Many Thanks and hope you can tell whats going on

    Cheers
    Barry

    Please remove this as it is a known problem

    Related to dtsoftbus01.sys Virtual Bus Driver from DT Soft Ltd
      My Computer


  7. Posts : 5
    windows 7
    Thread Starter
       #7

    Hi JMH

    The link to the Kaspersky removal tool does not detect that I have kaspersky on my system even though I do???

    That said I don't think it is kaspersky thats the problem as I isntalled that (I get it free with Barclays bank) thinking I may have a virus after getting the BSod's.

    Also refering to zigzags link that just takes me to one of those detect your problems but you have to then pay for them to be removed....mmmmmmm

    Thanks
    Barry
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #8

    The link provided by zigzag3143 was for informational purposes only. It was not supposed to be used to remove the software. You need to remove DAEMON Tools from your system through Start Menu -> Control Panel -> Uninstall a program.
      My Computer


  9. Posts : 5
    windows 7
    Thread Starter
       #9

    Right, I have switched kaspersky for the windows one and got rid of daemon tools.....and so far so good!!

    Cheers guys really appreciate your help
      My Computer


  10. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #10

    Thanks for reporting back.
    Safe surfing.
      My Computer


 

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