Crashing/Restarting - Error 41 - No BSOD - New Build

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  1. Posts : 38
    Windows 8 Pro with Media 64 bit
       #21

    After you install all updates and drivers, hopefully all is well, but try to set all Bios setting to factory default and then if you decide to overclock, see where it will let you without recieving any errors or blue screen. I hope you have resolved your problems.
      My Computer


  2. Posts : 19
    Windows 7 Home Premium 64bit
    Thread Starter
       #22

    Dave76 said:
    FYI, your CPU max temp is 77.6°C
    Intel® Core™ i5-2500K Processor
    Tcase (the CPU case) max temp is 72.6°C, add 5°C for the CPU core temps 77.6°C.

    Sometimes with 4GB RAM or more you may need to adjust the settings, usually voltage.
    Also due to various combinations of issues your CPU idle voltage may be a slight bit too low.
    In your case I would adjust the RAM settings first, If you can post the info requested in my last post we can look at the RAM and IMC (Integrated Memory Controller) settings.

    These are important setting: Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.

    Update all you motherboard drivers from the Gigabyte site, this will help rule out any driver issues.

    This crash is blaming AppleCharger.sys.
    Did you uninstall the the Gigabyte utility: AppleCharger.sys
    This could be caused by the RAM settings.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
     
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: ffffffffffffffd0, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff800030e9f5c, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
     
    Debugging Details:
    ------------------
     
     
    Could not read faulting driver name
     
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80003312100
     ffffffffffffffd0 
     
    FAULTING_IP: 
    nt!ObfDereferenceObject+2c
    fffff800`030e9f5c f0480fc11f      lock xadd qword ptr [rdi],rbx
     
    MM_INTERNAL_CODE:  0
     
    CUSTOMER_CRASH_COUNT:  1
     
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
     
    BUGCHECK_STR:  0x50
     
    PROCESS_NAME:  System
     
    CURRENT_IRQL:  0
     
    TRAP_FRAME:  fffff880035bd7a0 -- (.trap 0xfffff880035bd7a0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=00000000c0000034 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800030e9f5c rsp=fffff880035bd930 rbp=0000000000000020
     r8=fffffa8008aedb10  r9=fffffa80036c6248 r10=fffffa80036eebf0
    r11=fffff880035bd980 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    nt!ObfDereferenceObject+0x2c:
    fffff800`030e9f5c f0480fc11f      lock xadd qword ptr [rdi],rbx ds:0010:00000000`00000000=????????????????
    Resetting default scope
     
    LAST_CONTROL_TRANSFER:  from fffff8000308d25c to fffff800030e0d40
     
    STACK_TEXT:  
    fffff880`035bd638 fffff800`0308d25c : 00000000`00000050 ffffffff`ffffffd0 00000000`00000001 fffff880`035bd7a0 : nt!KeBugCheckEx
    fffff880`035bd640 fffff800`030dee6e : 00000000`00000001 ffffffff`ffffffd0 fffff6fb`7ea00100 ffffffff`ffffffff : nt! ?? ::FNODOBFM::`string'+0x456cf
    fffff880`035bd7a0 fffff800`030e9f5c : fffff8a0`07e26560 fffff880`035bdb40 fffff880`035bda98 fffff800`00000030 : nt!KiPageFault+0x16e
    fffff880`035bd930 fffff880`04830a93 : 00000000`00000020 fffff880`035bda98 00000000`001f01ff fffff880`048321c0 : nt!ObfDereferenceObject+0x2c
    fffff880`035bd990 00000000`00000020 : fffff880`035bda98 00000000`001f01ff fffff880`048321c0 fffff800`035aa7c0 : AppleCharger+0x1a93
    fffff880`035bd998 fffff880`035bda98 : 00000000`001f01ff fffff880`048321c0 fffff800`035aa7c0 fffff8a0`0139b930 : 0x20
    fffff880`035bd9a0 00000000`001f01ff : fffff880`048321c0 fffff800`035aa7c0 fffff8a0`0139b930 00000000`00000000 : 0xfffff880`035bda98
    fffff880`035bd9a8 fffff880`048321c0 : fffff800`035aa7c0 fffff8a0`0139b930 00000000`00000000 00000000`00000000 : 0x1f01ff
    fffff880`035bd9b0 fffff800`035aa7c0 : fffff8a0`0139b930 00000000`00000000 00000000`00000000 fffff880`035bda90 : AppleCharger+0x31c0
    fffff880`035bd9b8 fffff8a0`0139b930 : 00000000`00000000 00000000`00000000 fffff880`035bda90 fffff800`0334a87c : nt!PnpDeviceClassNotifyList+0xa0
    fffff880`035bd9c0 00000000`00000000 : 00000000`00000000 fffff880`035bda90 fffff800`0334a87c 00000000`00000202 : 0xfffff8a0`0139b930
     
     
    STACK_COMMAND:  kb
     
    FOLLOWUP_IP: 
    AppleCharger+1a93
    fffff880`04830a93 ??              ???
     
    SYMBOL_STACK_INDEX:  4
     
    SYMBOL_NAME:  AppleCharger+1a93
     
    FOLLOWUP_NAME:  MachineOwner
     
    MODULE_NAME: AppleCharger
     
    IMAGE_NAME:  AppleCharger.sys
     
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d2ad809
     
    FAILURE_BUCKET_ID:  X64_0x50_AppleCharger+1a93
     
    BUCKET_ID:  X64_0x50_AppleCharger+1a93
     
    Followup: MachineOwner
    ---------
    Yes, I was talking about what the intel diagnostic gave back was all. Thanks for the max temp, I was interested in that.

    I will upload the full bsod info log that tool gets, but ignore the dmp file, its from before I deleted that driver.

    I will post my new voltages in a bit.

    Here is the log.
      My Computer


  3. Posts : 19
    Windows 7 Home Premium 64bit
    Thread Starter
       #23

    Ok so, I found the reason for the crashing/restarting. Now I just want to know why its doing this and if its normal. Should I RMA?

    The reason is because my CPU Voltage was Set at Auto, so it would idle up and down when I did different tasks. However when it dropped below a certain voltage, it would restart, no BSOD, no Dump.

    Here is the results after I did some testing, what are your thoughts.

    Code:
    Auto & Normal = Restart after Load
    0.750 -> 0.950 = Restart after post
    1.000 = BSOD on Load
    1.050 = BSOD after Hard Lock, right after desktop loads
    1.100+ = Stable
      My Computer


  4. Posts : 38
    Windows 8 Pro with Media 64 bit
       #24

    If the processor is causing so many problems for you return it and get a new one to see if the problem persists, it should be under warranty.
      My Computer


  5. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #25

    Are you overclocking anything?
    What is your BIOS version?
    Need to know the answers to these questions.
    What are you using to get the voltages?

    Good work on finding this issue.
    There might be an easy fix, will be able to confirm with more information.

    At this point you have two options.
    1. RMA the CPU, you may find that the new CPU is doing the same thing. Might be the BIOS settings that are causing this to happen.
    2. Do a little testing and see what the cause is, there are settings that can compensate for CPU low voltage.
    Then you can make your decision if you want to RMA the CPU.

    If you can post the CPUZ tabs and BIOS voltage settings requested previously, it will be much easier to analyze your issue.
    Kind of shooting in the dark now, with the above info or your BIOS template settings, this will be much easier.

    At this info level, a shot in the dark would be to increase the CPU offset voltage by small amounts until the CPU is stable.

    You aren't the first person with this issue for the 2500K and Gigabyte board.

    From you last crash files.
    Event Log Apps:
    Code:
    Event[1]:
      Log Name: Application
      Source: Windows Error Reporting
      Date: 2012-03-25T09:32:51.000
      Event ID: 1001
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Test-PC
      Description: 
    Fault bucket 2847416715, type 5
    Event Name: RADAR_PRE_LEAK_WOW64
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: League of Legends.exe
    P2: 1.0.0.136
    P3: 6.1.7601.2.1.0
    P4: 
    P5: 
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 
    
    Attached files:
    C:\Users\Bryon\AppData\Local\Temp\RDR164E.tmp\empty.txt
    
    These files may be available here:
    
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: fc8124b1-767e-11e1-ad10-50e549cfa478
    Report Status: 0
    Several of these indicating Windows Updates aren't installing.
    Code:
    Event[6]:
      Log Name: Application
      Source: Microsoft-Windows-CAPI2
      Date: 2012-03-25T09:10:05.709
      Event ID: 4107
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Test-PC
      Description: 
    Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
    This is in reference to your CPU issue.
    Code:
    Event[16]:
      Log Name: Application
      Source: Microsoft-Windows-WMI
      Date: 2012-03-25T09:09:25.000
      Event ID: 10
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Test-PC
      Description: 
    Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
    The USB3 controller is failing, may be the driver.
    Code:
    Event[84]:
      Log Name: Application
      Source: MsiInstaller
      Date: 2012-03-25T08:58:10.000
      Event ID: 11729
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: Classic
      User: S-1-5-21-2527555929-1053617246-259929116-1000
      User Name: Test-PC\Bryon
      Computer: Test-PC
      Description: 
    Product: Etron USB3.0 Host Controller -- Configuration failed.
    Last edited by Dave76; 26 Mar 2012 at 03:30.
      My Computer


  6. Posts : 19
    Windows 7 Home Premium 64bit
    Thread Starter
       #26

    Dave76 said:
    Are you overclocking anything?
    What is your BIOS version?
    Need to know the answers to these questions.
    What are you using to get the voltages?

    Good work on finding this issue.
    There might be an easy fix, will be able to confirm with more information.

    At this point you have two options.
    1. RMA the CPU, you may find that the new CPU is doing the same thing. Might be the BIOS settings that are causing this to happen.
    2. Do a little testing and see what the cause is, there are settings that can compensate for CPU low voltage.
    Then you can make your decision if you want to RMA the CPU.

    If you can post the CPUZ tabs and BIOS voltage settings requested previously, it will be much easier to analyze your issue.
    Kind of shooting in the dark now, with the above info or your BIOS template settings, this will be much easier.

    At this info level, a shot in the dark would be to increase the CPU offset voltage by small amounts until the CPU is stable.

    You aren't the first person with this issue for the 2500K and Gigabyte board.
    Are you overclocking anything? - No
    What is your BIOS version? - F11
    What are you using to get the voltages? - Setting them manually in the Bios and checking them in HWMonitor

    Not sure how to increase my CPU Offset voltage, So I will wait untill I hear back, my CPU info pics will be posted below.

    Attachment 204525

    Attachment 204526

    Attachment 204527

    Attachment 204528

    Attachment 204529
      My Computer


  7. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #27

    Your motherboard manual: GA-Z68X-UD3H-B3 (rev. 1.3)
    Look on the lower left corner of your motherboard, there is a circle with the revision number on the left side, it will say 'REV:1.0' or 'REV: 1.3'. Let us know which revision you have.

    CPUZ and your BIOS are showing a high Vcore for stock, non-OC'ed CPU settings.
    Your RAM is default 1.50v and is set to 1.620v according to your BIOS screen shot, this may not be necessary.
    Also, your VTT is low for 16GB RAM.
    These don't appear to be stock/default settings.
    If you have changed these settings in the BIOS, what other changes have you made?
    Please answer this before you change any BIOS settings, without knowing what all the settings have been changed to before making any adjustments, can cause system instability.

    FYI, changing Vcore on these boards is not a good idea, best to set Vcore to 'Normal' and adjust it with the CPU Voltage Offset (DVID).

    Page #43&44 in your motherboard manual.
    'Advanced Voltage Settings'
    'CPU Vcore' (should be set to 'Auto') - let us know what the exact setting was before you change it to 'Normal'.

    You should then be able to access 'Dynamic Vcore(DVID)', set at +0.050v, check for stability, if stable drop by 0.010v until unstable, then back up 0.010v.
    Last edited by Dave76; 27 Mar 2012 at 01:00.
      My Computer


  8. Posts : 1
    Windows 7 Professional x64
       #28

    Hi bryonM

    I had exactly the same problem with this Board (Rev. 1.3) and tried everything.
    In the end, the solution was a twisted contact pin in the cpu socket.
    Maybe you have the same problem.
    Be sure all pins are in correct position, because i had to look twice to find the twisted one.
    Good Luck

    Greetings from Germany
      My Computer


  9. Posts : 19
    Windows 7 Home Premium 64bit
    Thread Starter
       #29

    Dave76 said:
    Your motherboard manual: GA-Z68X-UD3H-B3 (rev. 1.3)
    Look on the lower left corner of your motherboard, there is a circle with the revision number on the left side, it will say 'REV:1.0' or 'REV: 1.3'. Let us know which revision you have.

    CPUZ and your BIOS are showing a high Vcore for stock, non-OC'ed CPU settings.
    Your RAM is default 1.50v and is set to 1.620v according to your BIOS screen shot, this may not be necessary.
    Also, your VTT is low for 16GB RAM.
    These don't appear to be stock/default settings.
    If you have changed these settings in the BIOS, what other changes have you made?
    Please answer this before you change any BIOS settings, without knowing what all the settings have been changed to before making any adjustments, can cause system instability.

    FYI, changing Vcore on these boards is not a good idea, best to set Vcore to 'Normal' and adjust it with the CPU Voltage Offset (DVID).

    Page #43&44 in your motherboard manual.
    'Advanced Voltage Settings'
    'CPU Vcore' (should be set to 'Auto') - let us know what the exact setting was before you change it to 'Normal'.

    You should then be able to access 'Dynamic Vcore(DVID)', set at +0.050v, check for stability, if stable drop by 0.010v until unstable, then back up 0.010v.
    I have Rev: 1.3

    Everything in the BIOS is stock EXCEPT for the Vcore voltage which I had to switch off of Auto or normal and manually set to 1.350v to keep my system stable and the Ram voltage because I read a few reviews on that ram that the 16gb needs a bit more voltage to keep stable.

    I will set Vcore to Normal and then try and find that DVID and do what you suggested.

    So because its NOT stable on normal, I should increase the CVID by +0.010 untill stable?

    Bryon
      My Computer


  10. Posts : 19
    Windows 7 Home Premium 64bit
    Thread Starter
       #30

    Hi, you had said:

    Please answer this before you change any BIOS settings, without knowing what all the settings have been changed to before making any adjustments, can cause system instability.
    So just waiting to hear back from you before I make an changes.
      My Computer


 
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