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Windows 7: BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000D1

24 Mar 2012   #1
tigersforarms

Windows 7
 
 
BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000D1

Hi my aunts computer recently started running into this problem so i offered to take a look and ran into this issue over and over hopefully someone can point me in the right direction.

computer:
Gatedway DX4320
Windows 7 64bit home premium
6 gig ram

I attached the dump files as requested but system would not allow me to run "system health report". I got an error message saying "an error occured while attempting to generate the report. the interface is unknown"


My System SpecsSystem Spec
.
24 Mar 2012   #2
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

You will need to update ahcix64s.sys from the link below.
AMD Support Search

You will also need to update any other drivers you can think of including chipset, graphics & audio.

Make sure all Windows updates are installed including the latest Service Pack.

Enable Driver Verifier. Enabling this should hopefully crash your system and then point to the faulty driver that is causing problems. However before you do, it is advised that you create a system restore point and backup first.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
24 Mar 2012   #3
tigersforarms

Windows 7
 
 

thank you for the feedback I will do all this tommorow when back at my aunts house. Will update with hopefully an all is clear.
My System SpecsSystem Spec
.

24 Mar 2012   #4
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

No worries, let's hope it works.
My System SpecsSystem Spec
26 Mar 2012   #5
tigersforarms

Windows 7
 
 

updated audio and video drivers and still getting same BSOD. also as far as updating the ahcix64s.sys i replaced it in the system32/driver folder with the one i got from amd site. is that all i needed to do to update that? Still kept going BSOD on me. Although about half the time it just freezes and doesnt BSOD so i have to just long hold the power button to get it to restart. So I also ran driver verifier and got it to BSOD after setting that up. But I could not run the BSOD dump and system file collection app. because comp will only run 3-5 minutes before it either BSOD or freezes completly and is unresponsive. I was able to pull off the most recent .dmp files and will attach to this post. hopefully that is of some use? thanks again for the help. sorry if i miss/did anything way wrong this is not exactly my strong suit.
My System SpecsSystem Spec
27 Mar 2012   #6
tigersforarms

Windows 7
 
 

could i just put these .dmp files in the proper folder on my desktop and run the BSOD system file collection app and post it here? or would that not work?
My System SpecsSystem Spec
28 Mar 2012   #7
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

You can just upload the dump file as is, there's no need to use the collection app.
My System SpecsSystem Spec
28 Mar 2012   #8
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

As for the dump file, it's still pointing to the same driver. Can you post your system specs specifically please?
System Info - See Your System Specs
My System SpecsSystem Spec
28 Mar 2012   #9
tigersforarms

Windows 7
 
 

thanks for taking the time to respond again. I ended up getting tired of banging my head against the wall and just choose to reformat and reinstall windows. booted off a usbdrive into ubuntu backed up everything i needed to get and reformatted. thanks again for the help at least learned something in the process.
My System SpecsSystem Spec
29 Mar 2012   #10
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Oh well, I'm glad you solved your problem. Feel free to come back to SevenForums if you have any more problems.
My System SpecsSystem Spec
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 BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000D1




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