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Windows 7: BSOD (ntkrnlpa.exe and ataport.SYS) *minidump files included*

25 Mar 2012   #1

32-bit OS Windows 7 Enterprise
BSOD (ntkrnlpa.exe and ataport.SYS) *minidump files included*

ok, my mother's laptop (Dell, XPS m140) one day just got the BSOD and i've been looking up different ways to fix it but they all want me to disable my video driver or something but i don't have the disc itself to restore it. i do however understand about safe mode, the minidump files *which i will upload in my thread so you can hopefully help as well* and i have the BlueScreenView program on there and it says caused by "ntkrnlpa.exe" and "ataport.SYS" and "ntkrnlpa.exe" please somebody help?

My System SpecsSystem Spec
25 Mar 2012   #2

Windows 7 Home Premium 64 Bit

The first thing to check is whether the hard disk is physically connected to the motherboard properly. To do so:
  • Shut down and turn off the computer
  • Remove the AC Adapter
  • Remove the battery
  • Hold down the power button for 15-30 seconds to close the circuit and drain any residual power
  • Remove the panel on the underside of the laptop where the hard disk is housed
  • Remove and re-insert the hard disk by sliding it away from the connector and then gently but firmly pressing it back into the connector (no screws should need to be removed to do this step)
  • Replace the panel on the underside of the laptop to cover the hard disk
  • Replace the battery
  • Replace the AC Adapter
  • Turn on the computer and see how it responds
Post back once these steps have been implemented whether the system is stable. Sometimes these crashes can occur due to a loose connection.
My System SpecsSystem Spec

 BSOD (ntkrnlpa.exe and ataport.SYS) *minidump files included*

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