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Windows 7: BSOD ~20 min after waking up system from sleep ntoskernel.exe+7cc40

27 Mar 2012   #1

Win7 Ultimate x64
BSOD ~20 min after waking up system from sleep ntoskernel.exe+7cc40

- x86 (32-bit) or x64 ? 64 bit
- the original installed OS on the system? I built the system myself
- an OEM or full retail version? From a MSDN account so full retail I am guessing
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? less than 1 year not heavily used
- What is the age of OS installation (have you re-installed the OS?) less than 1 month, Yes

Have got BSOD's only after starting the system from sleep (after 20 min or so). Use it with a TV OR LED monitor. Have MSI GTX 460 Cyclone 1GB installed, read somewhere that it could be the cause. Haven't gamed much, Use it primarily as an HTPC with XBMC hence use the SLEEP function when not watching anything.

I installed Driver Genius Pro and updated all the drivers.
I uninstalled Sandboxie and ASUS EPU6 Engine which I though were potential culprits from reading other forums.

Please let me know if any other info is needed.

My System SpecsSystem Spec
28 Mar 2012   #2

Windows 7 Home Premium 64 Bit

Security Software (this is to check whether you have security software installed and it is working properly; nothing needs to be done about this at this time):
msmpeng.exe	c:\program files\microsoft security client\antimalware\msmpeng.exe	932	8	200	1380	3/27/2012 4:58 PM	3.0.8402.0	12.48 KB (12,784 bytes)	4/27/2011 6:21 PM
nissrv.exe	c:\program files\microsoft security client\antimalware\nissrv.exe	4212	8	200	1380	3/27/2012 4:58 PM	3.0.8402.0	281.52 KB (288,272 bytes)	4/27/2011 6:21 PM
msseces.exe	c:\program files\microsoft security client\msseces.exe	2196	8	200	1380	3/27/2012 4:58 PM	2.1.1116.0	1.37 MB (1,436,736 bytes)	6/15/2011 3:35 PM

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [D:\Kingston\BSODDmpFiles\knutzin\Windows_NT6_BSOD_jcgriff2\032712-9703-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`01dda500?
Symbol search path is: SRV*C:\SymCache*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`0204c000 PsLoadedModuleList = 0xfffff800`02291670
Debug session time: Tue Mar 27 17:57:04.906 2012 (UTC - 6:00)
System Uptime: 0 days 0:22:18.406
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800c7eb060, fffff80001dda518, fffffa800d6a1b80}

Unable to load image \SystemRoot\system32\DRIVERS\AiCharger.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AiCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AiCharger.sys
Probably caused by : usbhub.sys

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A driver is causing an inconsistent power state.
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800c7eb060, Physical Device Object of the stack
Arg3: fffff80001dda518, Functional Device Object of the stack
Arg4: fffffa800d6a1b80, The blocked IRP

Debugging Details:


IMAGE_NAME:  usbhub.sys



FAULTING_MODULE: fffff88004ea8000 usbhub






fffff800`01dda4c8 fffff800`02136cd2 : 00000000`0000009f 00000000`00000003 fffffa80`0c7eb060 fffff800`01dda518 : nt!KeBugCheckEx
fffff800`01dda4d0 fffff800`020d45fc : fffff800`01dda630 fffff800`01dda630 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`01dda570 fffff800`020d4496 : fffff800`02273f00 00000000`00014f22 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`01dda5e0 fffff800`020d437e : 00000003`1dc0af56 fffff800`01ddac58 00000000`00014f22 fffff800`022416c8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`01ddac30 fffff800`020d4167 : 00000000`d07ab6c3 00000000`00014f22 00000000`d07ab66f 00000000`00000022 : nt!KiTimerExpiration+0x1be
fffff800`01ddacd0 fffff800`020c096a : fffff800`0223ee80 fffff800`0224ccc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`01ddad80 00000000`00000000 : fffff800`01ddb000 fffff800`01dd5000 fffff800`01ddad40 00000000`00000000 : nt!KiIdleLoop+0x5a


FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_AiCharger_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_3_AiCharger_IMAGE_usbhub.sys

Followup: MachineOwner
Due to AICharger: ASUS Ai Charger - Quick charge your iPod, iPhone and even iPad! Recommend removing the software to test.
My System SpecsSystem Spec
28 Mar 2012   #3

Win7 Ultimate x64

Thanks for your reply writhziden. I uninstalled Ai Charger and all other ASUS tools and utilities. Not had a BSOD since about 2 hours, put the computer to sleep and wake up couple of times. Will update periodically.

Was Ai charger the cause everytime from the minidumps?
My System SpecsSystem Spec

28 Mar 2012   #4

Windows 7 Home Premium 64 Bit

To be honest, I only looked at the latest .dmp to get the ball rolling on your thread since it had been missed for so long. I just now analyzed the rest, and they do all point to the Ai Charger, so it is not a surprise that you are running stable now that it is removed. :)
My System SpecsSystem Spec
29 Mar 2012   #5

Win7 Ultimate x64

Thanks writhziden, resolved
My System SpecsSystem Spec
29 Mar 2012   #6

Windows 7 Home Premium 64 Bit

Glad to see it. :) Enjoy!
My System SpecsSystem Spec

 BSOD ~20 min after waking up system from sleep ntoskernel.exe+7cc40

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