BSOD ~20 min after waking up system from sleep ntoskernel.exe+7cc40


  1. Posts : 3
    Win7 Ultimate x64
       #1

    BSOD ~20 min after waking up system from sleep ntoskernel.exe+7cc40


    - x86 (32-bit) or x64 ? 64 bit
    - the original installed OS on the system? I built the system myself
    - an OEM or full retail version? From a MSDN account so full retail I am guessing
    - OEM = came pre-installed on system
    - Full Retail = you purchased it from retailer

    - What is the age of system (hardware)? less than 1 year not heavily used
    - What is the age of OS installation (have you re-installed the OS?) less than 1 month, Yes

    Have got BSOD's only after starting the system from sleep (after 20 min or so). Use it with a TV OR LED monitor. Have MSI GTX 460 Cyclone 1GB installed, read somewhere that it could be the cause. Haven't gamed much, Use it primarily as an HTPC with XBMC hence use the SLEEP function when not watching anything.

    I installed Driver Genius Pro and updated all the drivers.
    I uninstalled Sandboxie and ASUS EPU6 Engine which I though were potential culprits from reading other forums.

    Please let me know if any other info is needed.
    Last edited by knutzin; 27 Mar 2012 at 19:25. Reason: adding info
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    Security Software (this is to check whether you have security software installed and it is working properly; nothing needs to be done about this at this time):
    Code:
    msmpeng.exe	c:\program files\microsoft security client\antimalware\msmpeng.exe	932	8	200	1380	3/27/2012 4:58 PM	3.0.8402.0	12.48 KB (12,784 bytes)	4/27/2011 6:21 PM
    nissrv.exe	c:\program files\microsoft security client\antimalware\nissrv.exe	4212	8	200	1380	3/27/2012 4:58 PM	3.0.8402.0	281.52 KB (288,272 bytes)	4/27/2011 6:21 PM
    msseces.exe	c:\program files\microsoft security client\msseces.exe	2196	8	200	1380	3/27/2012 4:58 PM	2.1.1116.0	1.37 MB (1,436,736 bytes)	6/15/2011 3:35 PM

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [D:\Kingston\BSODDmpFiles\knutzin\Windows_NT6_BSOD_jcgriff2\032712-9703-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`01dda500?
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`0204c000 PsLoadedModuleList = 0xfffff800`02291670
    Debug session time: Tue Mar 27 17:57:04.906 2012 (UTC - 6:00)
    System Uptime: 0 days 0:22:18.406
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa800c7eb060, fffff80001dda518, fffffa800d6a1b80}
    
    Unable to load image \SystemRoot\system32\DRIVERS\AiCharger.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for AiCharger.sys
    *** ERROR: Module load completed but symbols could not be loaded for AiCharger.sys
    Probably caused by : usbhub.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800c7eb060, Physical Device Object of the stack
    Arg3: fffff80001dda518, Functional Device Object of the stack
    Arg4: fffffa800d6a1b80, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IMAGE_NAME:  usbhub.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a68e
    
    MODULE_NAME: usbhub
    
    FAULTING_MODULE: fffff88004ea8000 usbhub
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    STACK_TEXT:  
    fffff800`01dda4c8 fffff800`02136cd2 : 00000000`0000009f 00000000`00000003 fffffa80`0c7eb060 fffff800`01dda518 : nt!KeBugCheckEx
    fffff800`01dda4d0 fffff800`020d45fc : fffff800`01dda630 fffff800`01dda630 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
    fffff800`01dda570 fffff800`020d4496 : fffff800`02273f00 00000000`00014f22 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`01dda5e0 fffff800`020d437e : 00000003`1dc0af56 fffff800`01ddac58 00000000`00014f22 fffff800`022416c8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`01ddac30 fffff800`020d4167 : 00000000`d07ab6c3 00000000`00014f22 00000000`d07ab66f 00000000`00000022 : nt!KiTimerExpiration+0x1be
    fffff800`01ddacd0 fffff800`020c096a : fffff800`0223ee80 fffff800`0224ccc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`01ddad80 00000000`00000000 : fffff800`01ddb000 fffff800`01dd5000 fffff800`01ddad40 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_3_AiCharger_IMAGE_usbhub.sys
    
    BUCKET_ID:  X64_0x9F_3_AiCharger_IMAGE_usbhub.sys
    
    Followup: MachineOwner
    ---------
    Due to AICharger: ASUS Ai Charger - Quick charge your iPod, iPhone and even iPad! Recommend removing the software to test.
      My Computer


  3. Posts : 3
    Win7 Ultimate x64
    Thread Starter
       #3

    Thanks for your reply writhziden. I uninstalled Ai Charger and all other ASUS tools and utilities. Not had a BSOD since about 2 hours, put the computer to sleep and wake up couple of times. Will update periodically.

    Was Ai charger the cause everytime from the minidumps?
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    To be honest, I only looked at the latest .dmp to get the ball rolling on your thread since it had been missed for so long. I just now analyzed the rest, and they do all point to the Ai Charger, so it is not a surprise that you are running stable now that it is removed. :)
      My Computer


  5. Posts : 3
    Win7 Ultimate x64
    Thread Starter
       #5

    Thanks writhziden, resolved
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    Glad to see it. :) Enjoy!
      My Computer


 

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