Repeated Unexpected Shutdown BC Code 124

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  1. Posts : 5,705
    Win7 x64 + x86
       #11

    Find the drivers for the DVD drive.
    To do this, open Device Manager, right click on the DVD drive, select Properties, select Drive tab, select Driver details
    See if PxHlpa64.sys is listed.

    If it is, then we'll have to try disabling it to see if that works.
    To do that:
    - create another restore point
    - open Autoruns (you used it when creating the initial reports)
    - search for PxHlpa64.sys - and disable each entry by removing the checkmark from the left hand side of the entry.
    - remember which one's you changed, just in case you have to change them back manually.
    - reboot and see if that fixes things.
    - check Driver Details again (after reboot) to see if PxHlpa64.sys is still listed
    - if not, rename it to PxHlpa64.BAD
    - if it is, post back and we'll see what else we can do.
      My Computer


  2. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #12

    Ok, I used autoruns to disable PxHlpa64.sys. That has knocked out the DVD drive again, PxHlpa64.sys still listed as a driver.
      My Computer


  3. Posts : 5,705
    Win7 x64 + x86
       #13

    We're looking at Roxio, Sonic, Music Match Jukebox, or WinAmp
    We're not looking at Nero - it doesn't use it.

    At the bottom is (IMO) the most likely fix (the one with the "FixIt")

    Here's an excellent article about removing this stuff: Uninstalling all files for Sonic Burning engine? - Winamp Forums
    First, search your system for pxsetup.exe.
    Then open a elevated (Run as administrator) Command Prompt and type:
    the full path to pxsetup\pxsetup.exe /uninstall
    See if that removes it.
    If not, then follow the rest of the steps in the article

    Nifty free tool here for getting more detail: busTRACE Filter Driver Load Order

    Another way to remove the driver (actually it's filter entry in the registry): http://djlizard.net/2007/04/30/230/
    Made for XP but should work with Win7. Make a system restore point just in case.

    Simplest solution:
    - set restore point
    - rename pxhelp file
    - make fixes in autoruns and in registry
    - reboot and ensure that there's no CD drive showing
    - run the "FixIt" in this KB article: Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
    (got it from this post: Upper Lower Filters in XP Registry )
      My Computer


  4. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #14

    Roxio, Sonic, Music Match Jukebox, or WinAmp - no obvious trace (to me) of any related files
    Nero - now I can see that clearly, pity it's not the culprit!

    I tried looking for pxsetup.exe - no trace

    Read the filters article, I can see PxHlpa64 in class lower filters. Details tab in device manager gives no other filters to look at.

    I am going to go with the simple solution, just to check I have understood it all:

    Set restore point
    Rename PxHlpa64.sys as PxHlpa64.BADDisable PxHlpa64.sys in Autorun
    Delete any upper or lower filters relating to PxHlpa64 in registry
    Reboot
    Use FIXIT tool

    If I have misunderstood anything please advise before I go blundering around in the registry....
      My Computer


  5. Posts : 5,705
    Win7 x64 + x86
       #15

    That's the purpose of the System Restore point - if you "blunder", then you'll be able to fix it with System Restore! :0)

    On second thought, maybe just set restore point, rename to .BAD and then run FixIt
    Next try would be to set restore point, rename to .BAD, disable all in Autoruns, then run FixIt
    Next try would be set restore point, rename to .BAD, disable all in Autoruns, then go blundering around in the registry, then run FixIt
      My Computer


  6. Posts : 9
    Windows 7 Home Premium 64bit
    Thread Starter
       #16

    Sorry to be so hesitant about rummaging in the registry, I hate breaking things I can't fix with a set of pliers etc...

    I have tried option 1 and so far looks like the DVD drive is restored with the pesky PxHlpa64.sys gone. The FixIt tool actually detected problem with the driver filters for the first time. I am going to test the DVD drive a little more to check that it is working properly and will wait to see if the pc crashes again.

    Thanks again for all your help, I really appreciate all the time you have spent on this.
      My Computer


  7. Posts : 5,705
    Win7 x64 + x86
       #17

    No problem with being reticent to muck about in the registry.
    But, it's OK if you can:
    - make a copy (with System Restore)
    - and know how to revert back (using System Restore from the System Repair Disk)
      My Computer


 
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