New
#11
Find the drivers for the DVD drive.
To do this, open Device Manager, right click on the DVD drive, select Properties, select Drive tab, select Driver details
See if PxHlpa64.sys is listed.
If it is, then we'll have to try disabling it to see if that works.
To do that:
- create another restore point
- open Autoruns (you used it when creating the initial reports)
- search for PxHlpa64.sys - and disable each entry by removing the checkmark from the left hand side of the entry.
- remember which one's you changed, just in case you have to change them back manually.
- reboot and see if that fixes things.
- check Driver Details again (after reboot) to see if PxHlpa64.sys is still listed
- if not, rename it to PxHlpa64.BAD
- if it is, post back and we'll see what else we can do.