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Windows 7: Random laptop shutdowns

02 Apr 2012   #11

Windows 7 Ultimate x64

So, everything about it works correctly, with the expected level of performance. But you've got these random shutdowns. Can't trace it to anything in the event logs. Stock nachine, nothing added. If you're sure you're malware free and your OS, drivers, programs are all up to date, I think you've got to start looking at hardware and/or possible hardware driver conflicts.

And I think you mentioned that it's under warranty. I know you mentioned you got some support on this from Acer, are they fully aware of the history you've had with it?

Hopefully someone good with dump files will stumble accross this thread. I'll try to alert someone about it.

My System SpecsSystem Spec
02 Apr 2012   #12

Windows 7 Home Premium 64 Bit

I would suggest removing a memory module as suggested by richnrockville.

Windows will typically adjust to the change and allocate the memory appropriately, so even though you are using 48% of the RAM at this time, it should reduce to about 70% of the 2 GB with 2 GB installed. If it does not, let us know, and we can try other troubleshooting steps. Try not to do anything too memory intensive, just the same.

2 GB is minimum system specs for Windows 7 64 bit, so it is best if you run less programs if possible. Troubleshoot Application Conflicts by Performing a Clean Startup may help in this regard (keep your antivirus software and antivirus services enabled). Test one module for as long as it usually takes for you to get crashes. Then test the other module for as long as it usually takes to get crashes. Do your normal routine to the extent possible with the reduced RAM.

Avoid Static Damage to Your PC when swapping RAM modules.

Test each module in each slot, as well. Make sure you do not have a bad slot.
My System SpecsSystem Spec

 Random laptop shutdowns

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