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Windows 7: Windows Explorer Keeps Crashing

30 Mar 2012   #1

Windows 7 Home Premium 64bit
Windows Explorer Keeps Crashing

one day my windows explorer started playing up and a message keeps poping up saying windows explorer has stopped working and gives me options like to restart or debug or what not....
no matter what i do eventually it stops working again and keeps restarting
i tried using my antivirus to scan for malware or any problems and it doesn't detect anything ..
i went search on the forums and tried a CMD command scan,
the responds was that windows detected some system errors but it couldn't be fixed ... WHAT SHALL I DO ?? i'm a nood at this stuff PLS HELP

My System SpecsSystem Spec
30 Mar 2012   #2

Win 8 Release candidate 8400

Please provide us with your Event Viewer administrative logs by following these steps:

Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.
My System SpecsSystem Spec
30 Mar 2012   #3

Windows 7 Home Premium 64bit
error file

thank you so much here is the file ..
My System SpecsSystem Spec

30 Mar 2012   #4

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by katrinasxy View Post
thank you so much here is the file ..

Several issues. First and foremost the Bonjour service. I would remove it at least to test, and only re-install if you need it for either iTunes, or iPhone.

There is a disk controller error from back in feb, 2012 that should be looked into.

And this

The speed of processor 5 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 1 seconds since the last report.

I would update tot he newest BIOS> Be sure to make a backup first.
My System SpecsSystem Spec

 Windows Explorer Keeps Crashing

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