New
#1
Laptop Shuts Down Suddenly 0x8000000000000002
Hey everyone, so I recently got my laptop (ASUS G53JW) back from the ASUS service centre and that was to replace the DC jack port as the pin broke off in the port from the charger. They didn't change the motherboard, just the port as it was a defective part and caused the pin to break off.
I have no idea what they did to my laptop at the service centre, but since getting it back (yesterday) I have an issue with the laptop....I have started to get random shut downs without any warning at all. I am just sitting browsing the internet or playing a game and the laptop powers off without any blue screen, error, or warning. It boots back up right away, except for the latest time where it powered off (shortly after I plugged in my iPod) and then it kept shutting down in the boot screen about twice. I unplugged the iPod cord (and thus the iPod itself) from the USB port and that seemed to allow it to boot back up. Funny thing has started to occur as I changed what USB port I plug the iPod into, it randomly starts charging and then stops (but the cord is still plugged in)....
I checked event viewer, as I don't get a BSOD or anything and this is what I keep getting every single time these shut downs occur:
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2012-03-31T20:18:01.677228500Z
EventRecordID 21875
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Home-PC
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
Please tell me this isn't a hardware issue yet again....I am getting very sick and tired of ASUS and this laptop...I've had the HDD go on it in Dec and had to RMA it....and the charger pin breaking off twice....this is my latest issue with the laptop and it's annoying because I lose what I am doing.
I am thinking it is a driver issue as I checked my PC temp thru a program and the GPU temp and it seems fine. They're normal temps for my laptop, so I doubt it is overheating. I also had a fan plugged in, but I took it out just now because it may be an issue with the USB ports....I don't know but I am very frustrated as I just got this back from the service centre yesterday and 2 hours from that this shutdown issue occurs.
Obviously it is something ASUS did during their lovely RMA process. They didn't do a fresh install of windows or anything. Just replaced the DC jack and according to the RMA form I got, they did a Fulmark stress test and it says it passed.
EDIT: and just after typing this, I realized that my mouse has stopped working and it is still plugged into the USB port...sometimes it lights up again and it works but after a bit it stops again. What the heck is going on here?
EDIT 2: and now it seems to be stable again, I took my iPod charger cord out of the USB port it was in, and the mouse became fine, then I plugged the iPod USB back in and it's also fine...both are working fine so far...just waiting for the next shutdown, I suppose. I am going to keep my fan unplugged as well just to see if it resolves anything. The fan runs off the laptop itself, and plugs into two USB ports...so maybe that contributed? I had this fan for a month or two tho and it hasn't made any issues. This shutdown problem has started since yesterday when I got my laptop back from RMA.