My Laptop is randomly freezing

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  1. Posts : 16
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    My Laptop is randomly freezing


    Hello guys (and gals )

    My laptop is randomly freezing

    It sometimes freezes when it is performing on a high level (like when i play graphic intense games, using photoshop or have multiple programmes open), but lately it has begun freezing randomly, when it is just idle. I sometimes recieve a BSOD, but other times it simly just freezes.

    I have read on random forums that other laptops from the M60J series have had similar problems, and it may be a heating problem or the BIOS.

    I have attached a .rar file with my perfmon and system health report. You can check the specifications of my laptop in my System Specs.

    Any help would be appeciated

    /Sad Guy Funkeeh
    Last edited by Funkeeh; 01 Apr 2012 at 15:21. Reason: typos
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Unfortunately the newest dump uploaded is from Sept 2011, and I suspect your system is significantly different by now. If you have more upload them.
      My Computer


  3. Posts : 16
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    These are the latest i have, unfortunately
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    Funkeeh said:
    These are the latest i have, unfortunately

    Is it still freezing? If so upload the event logs as detailed below.


    Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here.
      My Computer


  5. Posts : 16
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Yes it is still freezing. About every 2nd hour. I have attached the Error file, as you asked for
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    Nothing in the logs to indicate why it is crashing/freezing. The first step should be to see if there is an application or service that is conflicting with the system. Troubleshoot Application Conflicts by Performing a Clean Startup
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  7. Posts : 16
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    I have begun a clean startup process to check if an app or service is the reason. I will post the results, but it is gonna take some time, as the freezes seems to be pretty random..

    Also, i had a BSOD again yesterday (15. april 2012). 90% of the time the laptop just freezes, but this time i got a BSOD. I have attached a zip file with an updated BSOD Dump & System File Collection, if any of you wnat to look at the new one :)

    I appeciate that you're taking the time to help me with this, and im sure we will find the root of the problem soon. I just hope it is not a hardware problem
    Last edited by Funkeeh; 16 Apr 2012 at 04:49. Reason: typo-s
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #8

    Unfortunately, the new blue screen did not generated a .dmp. Did it finish and actually restart, or did it freeze on the blue screen?

    Sorry for bad news, but freezing is generally a sign of hardware faults. Occasionally, it is software, and I hope it is software in your case, but since the advent of Windows XP, Windows rarely freezes due to software problems. To give some hope, I helped in a case earlier this week in which a Razer macro (software) was causing freezing on a user's system.
      My Computer


  9. Posts : 16
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    It froze on the blue screen

    I have performed a clean startup, and so far it has not frozen yet. But i have not tested how it reacts when it has to perform on a high level, but i will tonight when i get home.

    Do you know of any methods i can use to test whether it is a hardware problem?
      My Computer


  10. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #10

    There are some hardware checks I can provide. I'd rather see if it is software first since that is the simplest fix and the least expensive (in most cases).
      My Computer


 
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