Blue Screen Problem

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  1. Posts : 17
    Windows 7 ultimate 64bit
       #1

    Blue Screen Problem


    I tried to use usb modem for internet and when i pressed connect blue screen appeared and laptop restarted

    It is the error

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: 00000000000003F8
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF8000307B8E0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\040112-19281-01.dmp
    C:\Users\Mohamed\AppData\Local\Temp\WER-64334-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt



    help pls
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2



    We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    If you are overclocking STOP

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
      My Computer


  3. Posts : 17
    Windows 7 ultimate 64bit
    Thread Starter
       #3

    It is the files
    thank u very much for ur responding
      My Computer


  4. Posts : 17
    Windows 7 ultimate 64bit
    Thread Starter
       #4

    notice : this usb worked correctly in another laptops
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    mahly said:
    notice : this usb worked correctly in another laptops
    Not a valid comparison. No 2 computers are EXACTLY alike. You have a different set of things (drivers, hware,etc) on this one and the other.
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    mahly said:
    It is the files
    thank u very much for ur responding
    These were related to your connctfy.sys. I would remove it at least to test.
      My Computer


  7. Posts : 17
    Windows 7 ultimate 64bit
    Thread Starter
       #7

    These were related to your connctfy.sys. I would remove it at least to test.
    I didnt undetstand ur mean??
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    mahly said:
    These were related to your connctfy.sys. I would remove it at least to test.
    I didnt undetstand ur mean??
    Conectify is the problem. Remove it.
      My Computer


  9. Posts : 17
    Windows 7 ultimate 64bit
    Thread Starter
       #9

    connectify? the program? uninstall it or stop it?
      My Computer


  10. Posts : 28,845
    Win 8 Release candidate 8400
       #10

    mahly said:
    connectify? the program? uninstall it or stop it?
    If it were me I would un-install it.
      My Computer


 
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