Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD when restarting machine (during shutdown)

02 Apr 2012   #1

Windows 7 Home Premium 32bit
BSOD when restarting machine (during shutdown)

I've been having problems with my mobile broadband too - it keeps saying that it's not connected. Only happens on this machine. I think the two incidents might somehow be related (they both started happening around the same time).

I'm running Windows 7 Home Premium 32bit, retail
OS installed early 2011
My original OS was Windows XP
Machine was built in 2008, adding a new graphics card in 2011.

Any help that can be offered will be much appreciated.

PS. I noticed that the System Health Report said I wasn't using anti-virus. I'm currently running AVG Free 2011.

Edit: Also, as is obvious I'm new to these forums... I've tried to follow instructions with adding requested files, but can't see reference in the post. Can anyone see the zip I've attached?)

My System SpecsSystem Spec
02 Apr 2012   #2

Win 8 Release candidate 8400

Nothing attached

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
02 Apr 2012   #3

Windows 7 Home Premium 32bit

Sorry, thought I'd attached it the first time.

And yeah, I'm not overclocking. Never saw the need.

*tries to upload the files again*

Again, thanks.
My System SpecsSystem Spec

02 Apr 2012   #4

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by Ranto View Post
Sorry, thought I'd attached it the first time.

And yeah, I'm not overclocking. Never saw the need.

*tries to upload the files again*

Again, thanks.
Related to your swiwdmbus;Sierra Wireless USB Composite Bus;c:\windows\system32\DRIVERS\swiwdmbus.sys I would re-install newest driver available.

Also of note

This driver (aeo1u54n.SYS) is dated incorrectly and I can find no reference to it in Google. Often times that means it may be malware.

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!


Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

Using MagicISO to create ISO image files


Please run the System Update Readiness Tool (SURT) and then update to SP-1

32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details

Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)
My System SpecsSystem Spec

 BSOD when restarting machine (during shutdown)

Thread Tools

Similar help and support threads
Thread Forum
Windows 7 keeps restarting after shutdown?
My build: Intel Core i5-4440, HIS Radeon R9 270, Corsair 200R - My 1st Build - budmonster's Saved Part List - PCPartPicker Just built my first PC, installed Windows 7. Every time I click shutdown from the start menu it turns off then boots right back up. Any ideas on whats going on, is something...
General Discussion
Computer keeps restarting after shutdown. Can not turn off
This problem started recently. Tried every fix I could find, but no luck. Any help would be appreciated. Thank you
General Discussion
Random BSOD when Restarting/Shutdown Computer.
I recently built my pc and since i installed Windows on it i am having BSOD every now and then i restart or shutdown the computer. It doesn't happen itself (e.g -restarts itself) it only occurs when i manually restart or shutdown the computer and it does it normally to the point the computer...
BSOD Help and Support
BSOD while restarting my Windows 7 machine
Hi, I have a sony vaio laptop that i bought 3 weeks back. All was well until tueday night. I believe My laptop started giving bsod after restarting from an update. I tried system restore to an earlier restore point. If I keep my laptop on for some time and then when i restart it i am getting this...
BSOD Help and Support
Windows restarting when shutdown.
Im having a problem with my windows restarting when I want it to shut down. I have seen different posts on this happening and have not seen anything that I could implement to fix the problem. I havenít experienced this problem before so Im not sure really what to do. It just started happening...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 20:23.
Twitter Facebook Google+