Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: crashes by screen going black, sometimes reboots?

02 Apr 2012   #1

Vista Ultimate 32bit
crashes by screen going black, sometimes reboots?

SYS Specs
windows 7 ultimate x64
intel i7 m 620 @2.67Ghz 2.66Ghz
Nvidia geforce gt 330 m
500gb hd

Just recently been getting a crash when the display will go black and not respond again an i have to manually turn off an on the computer or (very rarely) it will reboot. If i have music or any sound being played through the speakers at the time, the sound gets all distorted and turns into static.

I have reformated and i still get the problem so i dont think it is sofware, i have also ran hardware checks and all the main components seem fine =\

i can turn it on first thing in the morning and it will run good for a few hours then crash, also i can leave it on stand by almost all day with no problem then wake it an it only takes a few minutes of browsing the net for it to crash and after that it will crash within 30min of reboot.
I think it may be a overheating problem but am not entirey sure, any advise or suggestions would be appreciated. i have atached the minidump folder, health report and nt6 folder in zip.

My System SpecsSystem Spec
02 Apr 2012   #2

Windows 7 Home Premium 64-bit

Is does kinda sound heat related but is this not a fairly new laptop ? - if so, I would not suspect fan/ dust issues to be the problem. Is it still under warranty, if yes, I'd be getting it back to the store.
My System SpecsSystem Spec
02 Apr 2012   #3

Vista Ultimate 32bit

no not under any warranty, i got it bac at start of 2010. Is there a way to look at the temps of the hardware componets and monitor them, also has anyone had a chance to look at the minidump attachment yet?
My System SpecsSystem Spec

02 Apr 2012   #4

Windows 7 Pro-x64

It looks like your system hasn't been updated since 2010.

You're way behind on Windows updates. The dumps indicate a video driver fault (nvlddmkm.sys) and a desktop window fault (dwm.exe). Both most likely due to old drivers and lack of updates.

Turn on the Windows update service and check your PC's mfg website for driver updates.

Hmmmmm. That's interesting. Just noticed your specs say ATI Radeon but you're running Nvidia drivers. Whut up wit dat?
My System SpecsSystem Spec

 crashes by screen going black, sometimes reboots?

Thread Tools

Similar help and support threads
Thread Forum
Random Black Screen Crashes
My computer is about a year old and just recently it has been completely shutting down while i am playing CSGO. Now it crashes if i'm watching someone play on Twitch, if i'm playing League of Legends, SC2, and yesterday crashed while i was playing bloons td battle. I tried doing a full scan for a...
Performance & Maintenance
screen goes black and then computer reboots
hi guys im hoping you can help me with my pc problems. I'm having random crashes during general usage on my pc. Attached you will(hopefully) find bsod logs. I have run memtest already and it came back ok. I have also updated to latest nvidia drivers and it still happens. This is a nearly fresh...
BSOD Help and Support
BSOD and black screen reboots randomly
Hi, thanks in advance for any help, my system specs are - Microsoft Windows 7 Home Premium 64bit mother board -Gigabyte H55M-S2H System Type x64-based PC Processor Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz, 2926 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date Award Software...
BSOD Help and Support
Random Blue screen for 2 seconds then Black then reboots!?!
Prepare yourselves for a long tl;dr... sorry!!! :) Ok this has happened randomly within the past week. I have not installed anything for a little while so I doubt it is that. The first time it happened was when I was playing Anno 1404 (upto date patches), this was after many hours of...
BSOD Help and Support
Games crash to black screen, monitor loses signal, computer reboots
Crashes happen anytime, result in a black or white screen, one time, it completed the loop and it had actually BSOD'd! I have the memory dump (hoping a forums wizard can come and save me!). Have tried disabling HDMI audio package drivers, overclocking and underclocking the video card. Does not...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:31.
Twitter Facebook Google+