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Windows 7: memory related BSOD

02 Apr 2012   #1

win 7 pro x64
memory related BSOD

Good Morning,

I have an odd issue and am hoping someone can shed some light. I have an HP pavillion p6616f which is having multiple memory related bsods. The current configuration of the machine is as follows:

Stock case, motherboard, CPU and memory. New Western digital green 1 tb drive and upgraded power supply 450 watt. Recently had hard drive crash so bought a new one and performed a clean installation of win 7 x64. Have all updated drivers except for mobo chipset. have a few apps installed.

Have been experiencing many bsod memory related crashes...


It seems that these crashes most always occur when machine is first turned on. You turn on, login and start using it and it crashes. Once the machine is on for a while it runs well and the crashes stop. I have swapped memory, tried memory in different dimm slots. Verified all drivers are current, viewed event viewer for any issues and corrected them outside of 1 dcom registration error. I have attached the dump files. Please let me know if anyone has any thoughts. I plan to run memtest86 as well. But since the memory has been swapped and have same issue, not sure what that will return. Thanks,

My System SpecsSystem Spec
02 Apr 2012   #2

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04

Test your RAM using Memtest86+. Let it run until 6-8 passes have completed or errors have been found.
RAM - Test with Memtest86+

Enable Driver Verifier. Enabling this should hopefully crash your system and then point to the faulty driver that is causing problems. However before you do, it is advised that you create a system restore point and backup first.
Driver Verifier - Enable and Disable

The following drivers need to be updated:

netr28x.sys  Thu Feb 26 14:02:09 2009
These drivers can be found by searching them in Google and then finding the associated software or driver. Finally, find the latest version of this driver or software and download and install it. Some of the drivers may also be found here (if the driver says 'Windows Update' simply make sure all Windows Updates are installed).

You should also update any other drivers you can think of including graphics, audio, chipset etc.

You have McAfee installed, is that correct? At least to test, uninstall it and install MSE (Microsoft Security Essentials) instead.
Microsoft Security Essentials - Free Antivirus for Windows

Make sure all Windows updates are installed.
My System SpecsSystem Spec
03 Apr 2012   #3

win 7 pro x64

Thanks for your reply. I will take those steps. I did have mcafee installed but had uninstalled and loaded microsoft security essentials. Did you see remnants of mcafee in the dump file?

Also, last nite another bsod with irql_not_less error referencing dxgkrnl.sys then after reboot machine came on and shut itself off. Have you seen overheating or failing power supplies reacting like this before? This machine has had a recent power supply upgrade. Thanks!
My System SpecsSystem Spec

04 Apr 2012   #4

Win 7 Ultimate 64-bit. SP1.

You say
Also, last nite another bsod ...

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

We could also use some system information, which you can get easily by running msinfo32. To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec

 memory related BSOD

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