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Windows 7: Event Viewer - Event ID 6008 [Troubleshooting]

02 Apr 2012   #1

Windows 7 Ultimate 64 Bit
Event Viewer - Event ID 6008 [Troubleshooting]


First time ever I am posting a thread like this, never thought I would have to.

Anyway, the issue is described below.

Randomly my computer decides to shutdown and restart unexpectedly.

There is no blue screen, it just shut downs and restarts immediately.

I can't really relate the issue to a certain task or running program, it's all so random.

It can occur while browsing the web, watching a film or playing a game.

I have been fixing around with computers for quite some time now and this is my second build.

The components are listed below:

PSU: Corsair Professional Series HX850

: Intel Core i7 2700K @ 3500 MHz

: Gigabyte GA-P67A-UD5-B3

: Corsair Dominator 4x4GB 1600 MHz DDR3

: EVGA GTX580 SuperClocked 1536 MB SLi

: Corsair Force Series 3 60GB

: Corsair Force Series 3 120GB

: Windows 7 Ultimate 64 Bit Retail

I finished this system about five months ago and it started to act like this since 3 weeks back.

The system is working solid otherwise.

Due to the limited amount of space on the system drive at 60GB I have disabled System Restore.

I have AVG Internet Security 2012 installed along with Malwarebyte's Anti-Malware.

I have tried to update system drivers in order to restore the system stability, which are:

USB 3.0 Host Controllers

SATA 3 Controllers

Realtek SFX Drivers

Realtek LAN Drivers

None of the above mentioned drivers seemed to solve my issue.

I have tried to disable Intels Azalia Codecs inBIOS but without success.

I haven't checked Safe Mode for stability.

The restarts seem to happen in different patterns.

For example, the restart could occur just minutes after startup, or an hour after startup.

At times the restarts can occur just after another sudden restart.

At best the computer can be running for 5-8 hours or even days without unexpected shutdowns.

A lot of problems can be fixed but this 6008 Event ID is a real trick to me.

I have searched Google for useful answers but they're all blurry.

Could be hardware related, could be a simple setting, could even require a Windows reinstall.

I am pasting the Event Viewers XML Information about the last restart for the experts:


<Event xmlns="">
<Provider Name>="EventLog" />
<EventID Qualifiers>="32768">6008</EventID>
<TimeCreated SystemTime>="2012-04-02T15:57:46.000000000Z" />
<Binary>DC070400010002001100330012002203DC070400010002000F003300120022033C0000003C00000000000000000000000000 0000000000000100000000000000</Binary>

Regarding the dumpfile I have choosed to dump a small dump file at 256 kB.

I have made sure the computer does not automatically restart upon error codes.

The correct attachments should be attatched below.

I would gladly assist with more useful information if needed.



Attached Files
File Type: rar Noll8a.Error.Attachments.rar (438.8 KB, 14 views)
My System SpecsSystem Spec
02 Apr 2012   #2

Win 8 Release candidate 8400

Event ID 6008 entries indicate that there was an unexpected shutdown.
Critical thermal event indicates that the problem is related to one of your hardware components not functioning properly that is triggering the computer to shut down.

Check if your CPU is overheating. Also check if the heat sink or fan is functioning properly. If the laptop is under warranty, get in touch with the manufacturer.

If it isnít, get a good cleaning done for the fan and heat sink with compressed air only if youíre comfortable. Otherwise seek the help of a technician.

In addition, since power supply plays a major role in cooling the computerís innards check if PSU (Power Supply Unit) is functioning properly.

Other thermal events (depending on your board) can be from the graphics card, bridge chipsets or hard drives.

You may opt to check for third party Thermal Event Monitor software so that you have a brief idea as in whatís triggering the critical thermal event.

Note: Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.
My System SpecsSystem Spec
02 Apr 2012   #3

Windows 7 Ultimate 64 Bit

Zigzag3143, I love you!

The problem was thermal related as you said.

I am using aftermarket coolers on my graphic cards and a small heatsink fitted to a voltage regulator on one of the cards had come loose.

Just had a terrible reflection over my system build.

When I was building the computer I ran out of adhesive thermal compound to mount all the heatsinks on the graphic cards.

I used ordinary Noctua NT-H1 thermal paste on one of the heatsinks instead and I thought it was adhesive enough.

Seems to me the results have spoken to themselves.

I'll have to work something out.

Thank you for your time, you've saved me days of troubleshooting.
My System SpecsSystem Spec

04 Apr 2012   #4

Windows 7 Ultimate 64 Bit

The problem is coming back!

After I had located the loose heatsink I removed the graphics card from the system.

Booted up with the PCI-E 8x as the first display unit and the system was perfectly fine for a complete day.

Now it just restarted again, showing the following error code in Event Viewer:

Event ID 6008 - Unexpected Shutdown

I don't know what else to do, I have checked that every fan and heatsink is working properly.

I have absolutely fine temperature readings.

I have touched all of the components and all possible fault sources, nothing is running hot!

There is no dust in the computer as I clean it regularly with compressed air and I have dust filters installed.

I cannot seem to locate the problem.

You said earlier that my thermal events indicate a piece of hardware not functioning as it should.

Can you pinpoint a more exact source?

This is having me all around since there is no excessive heat in the case.

Appreciate every help there is.
My System SpecsSystem Spec
11 Apr 2012   #5

Windows 7 Home Premium 64 Bit

These types of crashes typically indicate hardware. Do some hardware checks.
  • If you are overclocking any hardware, please stop.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec

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