BSOD Windows 7 Professional x64

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  1. Posts : 29
    Windows 7 Professional x64
       #1

    BSOD Windows 7 Professional x64


    Hi,

    can you please tell me if the BSOD caused by software or by hardware problem?

    The related files can be found attached.

    System info

    - Windows 7 Professional- x64
    - The system came with Windows XP Professional
    - Full retail version

    - Almost 2 years

    - Age of OS installation almost 5 months


    Thanks in advance.
      My Computer


  2. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #2

    Hi Jimmy and welcome to the forum. I am sorry you are having problems.

    Error code A, IRQL_NOT_LESS_OR_EQUAL. Usual causes - Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

    Code:
    Kernel base = 0xfffff800`03003000 PsLoadedModuleList = 0xfffff800`03240e50
    Debug session time: Mon Oct  4 11:57:01.961 2010 (GMT-4)
    System Uptime: 0 days 0:08:07.912
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................................................
    Loading User Symbols
    Loading unloaded module list
    ...
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {0, 2, 0, fffff800030932b3}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+100108 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff800030932b3, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032ab0e0
     0000000000000000 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    nt!IopCompleteRequest+ae3
    fffff800`030932b3 488b09          mov     rcx,qword ptr [rcx]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  msnmsgr.exe
    
    IRP_ADDRESS:  ffffffffffffff89
    
    TRAP_FRAME:  fffff8800937bec0 -- (.trap 0xfffff8800937bec0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff8800937b6d8 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800030932b3 rsp=fffff8800937c050 rbp=0000000000000000
     r8=fffffa800413fd50  r9=0000000000000080 r10=0000000000000002
    r11=fffffa8003fe7b90 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz ac po cy
    nt!IopCompleteRequest+0xae3:
    fffff800`030932b3 488b09          mov     rcx,qword ptr [rcx] ds:07ff:00000000`00000000=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80003072ca9 to fffff80003073740
    
    STACK_TEXT:  
    fffff880`0937bd78 fffff800`03072ca9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0937bd80 fffff800`03071920 : 00000000`00000000 fffffa80`03f88e10 fffffa80`00000000 fffff880`00000001 : nt!KiBugCheckDispatch+0x69
    fffff880`0937bec0 fffff800`030932b3 : 00000000`00000001 fffff880`0937c030 fffffa80`20206f49 fffffa80`04085b60 : nt!KiPageFault+0x260
    fffff880`0937c050 fffff800`030500c7 : 00000000`00000001 fffff880`0ff0a8cd fffff880`0ff08c00 00000000`00000000 : nt!IopCompleteRequest+0xae3
    fffff880`0937c120 fffff800`03026bb5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1d7
    fffff880`0937c1a0 fffff880`0ff23108 : 00000004`00000002 00000000`00000000 fffff880`0937d030 fffff880`0ffb3e32 : nt!KiCheckForKernelApcDelivery+0x25
    fffff880`0937c1d0 00000004`00000002 : 00000000`00000000 fffff880`0937d030 fffff880`0ffb3e32 fffff880`0937c220 : nvlddmkm+0x100108
    fffff880`0937c1d8 00000000`00000000 : fffff880`0937d030 fffff880`0ffb3e32 fffff880`0937c220 00000000`00000004 : 0x4`00000002
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nvlddmkm+100108
    fffff880`0ff23108 ??              ???
    
    SYMBOL_STACK_INDEX:  6
    
    SYMBOL_NAME:  nvlddmkm+100108
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c0d6fd7
    
    FAILURE_BUCKET_ID:  X64_0xA_nvlddmkm+100108
    
    BUCKET_ID:  X64_0xA_nvlddmkm+100108
    
    Followup: MachineOwner
    ---------
    The dump blames nvlddmkm.sys which is your video driver. This driver is up to date and may not be the real cause.

    You have a number of out of date drivers on yours system. Some are really obsolete. Out of date third party drivers can cause memory corruption and crashes. The following drivers need to be updated, especially those in red font.
    ADIHdAud.sys Mon May 18 13:31:55 2009 - Lenovo ACPI Virtual Power ControllerLenovo Support & downloads - Home page

    agrsm64.sys Mon Apr 06 17:31:06 2009 - Agere Systems Soft Modem part of LSI Logic -Support and Downloads

    ATSwpWDF.sys Tue Jul 07 14:13:43 2009 - Swipe Fingerprint Sensor USB Driver - AuthenTec, Inc. OEM - none at http://www.authentec.com/default.cfm. Try to update this one from you motherboard or computer manufacturer's site.

    cpqbttn64.sys Mon Apr 20 10:40:33 2009 - HP Tablet PC Key Button HID Driver. HP® - Laptops, Desktop, Printers, Servers, and more.

    e1y62x64.sys Fri Jun 12 21:16:42 2009 - Intel(R) 82567LM Gigabit Network Connection http://downloadcenter.intel.com/Default.aspx

    HpqKbFiltr.sys Wed Apr 29 09:48:30 2009 - HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver HP® - Laptops, Desktop, Printers, Servers, and more

    rimmpx64.sys Thu Jun 25 04:04:18 2009 - Ricoh Memory Card Reader driver OEM - none at http://www.ricoh.com. Try your computer manufacturer's site. If no update is avaialble, you may have to uninstall this card card reader and upgrade to one compatible with Win 7.

    rimspx64.sys Thu Jun 25 03:13:43 2009 - See above
    rismcx64.sys Mon Jul 20 05:30:52 2009 - See above
    rixdpx64.sys Thu Jun 25 03:38:50 2009 - See above

    seehcri.sys Wed Jan 09 03:41:35 2008 - Sony Ericsson Device 0016 (likely a phone) Sony Ericsson - Support - Softwaredownloads

    sncduvc.SYS Wed May 09 03:17:09 2007 - Suyin USB 2.0 Webcam driver OEM - none at實盈股份有é™å…¬å¸. This webcam is way obsolete. If there is not an updated driver available, uninstall it and upgrade your webcam.

    snp2uvc.sys Wed Oct 08 02:14:20 2008 - See above.
    How to up date drivers:
    - I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.


    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
    - - To remove any left over driver remnants, especially from graphics cards, use driver sweeper Guru3D - Driver Sweeper
    Work on these drivers, especially those in red font. If you need help, please post. After you have updated these drivers, reboot and run your system. Let's see how it does. If you get another BSOD, please upload the dump. We will see if taking care of these drivers helps your system's stability.
    Last edited by CarlTR6; 04 Oct 2010 at 12:43.
      My Computer


  3. Posts : 29
    Windows 7 Professional x64
    Thread Starter
       #3

    Thanks CarlTR6, i will wait for your answer.
      My Computer


  4. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #4

    Jimmy, I have finished. Post if you need help.
      My Computer


  5. Posts : 29
    Windows 7 Professional x64
    Thread Starter
       #5

    Thanks for your help and for all the information.

    Hp has a softpaq download manager where it can find which drivers & software are installed in your pc and it can search for updates. I run it and 4 updates were appeared. I installed them and i also update my BIOS firmware.

    I will work and see if any BSOD appears again.
    If yes, i will look for rest drivers updates.
      My Computer


  6. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #6

    Good work!! That seems to update the keyboard button driver, the touchpad, and the webcam. If you get another BSOD, we can look at the drivers again. Let us know in a couple of days how your system is doing.
      My Computer


  7. Posts : 29
    Windows 7 Professional x64
    Thread Starter
       #7

    Hi CarlTR6,

    the system is doing just fine!

    Thanks your help!
      My Computer


  8. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #8

    You are welcome, Jimmy. That is good news, indeed. Thanks for reporting back. :)
      My Computer


  9. Posts : 29
    Windows 7 Professional x64
    Thread Starter
       #9

    Hi guys,

    i just got a BSOD when i clicked on a youtube video in facebook. The related infos can be found below:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1032

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF80002EA6746
    BCP3: FFFFF880086F4B60
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1


    In addition i have attached the dump and sysdata file.
      My Computer


  10. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #10

    Jimmys83, please follow the https://www.sevenforums.com/crashes-d...tructions.html and start a new thread.
      My Computer


 
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