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Windows 7: Bluetooth - Add Device BSOD - Computer won't break out of BSOD

03 Apr 2012   #1

Windows 7 - 64 Bit
Bluetooth - Add Device BSOD - Computer won't break out of BSOD

I am really frustrated at the moment, I can't seem to get away from this problem I keep having. Last august I build my super computer. It worked fine, for the most part until this summer when I decided to take it apart and figure out some problems I was having, I ended up reloaded windows on it and starting fresh. I currently use the Logitech bluetooth keyboard as my main keyboard. The keyboard worked fine with the supplied bluetooth dongle, however a few months ago I noticed it was slugglish and eventually it stopped working so I then used a cheap bluetooth dongle I got for like a dollar. This worked fine with my keyboard until about a month or two ago when the keyboard stopped working. At first I thought it was the keyboard but after a restart it would work fine. Eventually, I decided to remove the device and re add it. When I did this, my computer went to the BSOD with the error message IRQ Driver something, I am sorry i didn't write it down but I can get it if necessary.

I rebooted my computer but it would not come out of this and would immediately go to the BSOD right after the windows flag appeared. So then in safe mood I tried to restore the system to what it was before I installed the bluetooth, and this eventually worked. So then I went back and tried to add a device again and again BSOD but only this time system restore did not work and after many frustrating hours I decided to just reload windows again. I also purchased a ASUS USB bluetooth dongle from amazon. When I installed this and tried it, it worked fine with my system. However this too only last about a month and then it stopped working. When I went back to add a device I again was taken to the BSOD but only this time when I tried to do a system restore I got this message, " System Restore did not complete successfully. Your computer software files and settings were not changed... The file directory is corrputed and unreadable (0x80070570)." This happened with all my different restore points. Again, I thought maybe my C drive is corrupt and since I hadn't even installed all my programs from the last time around I figured I might as well reload windows once again!

That brings me to this evening. I formatted my C hard drive and reloaded windows, I thin updated my bios, and everything I could possibly thing of inside my computer. I think went to the ASUS site and downloaded the latest (only) driver for the USB dongle and thinking I had beat the problem and I tried to add a device and bam, BSOD. That is when I turned off my computer and decided it was time to seek some advice. I really want to use this keyboard, everything else works just fine. I do notice that once in awhile when windows loads, even after most recent reload the sound of windows freezing for just a second on the opening sound so it is dragged out and I haven't noticed that before. I am not entirely sure whats going on with my computer but I can't seem to find a fix for this bluetooth problem. I can't imagine its both bluetooth dongles failing on me. Any help would be greatly appreciated.

BSOD Details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880016AE5D6
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

I decided to turn the computer on to get the BSOD error code but my computer started normally (go figure) but I will try to add a bluetooth device again to get the BSOD of death error code:

Well, it turns out, my computer is fine now and it is allowing me to add my bluetooth keyboard.... But I have a feeling in about a month it will not work, so please if you have any idea, any help would be greatly appreciated. Thanks!

Computer Statistics:

MB: ASUS P7P55D-E Deluxe Motherboard - BIOS 1504
CPU: Intel i7 K875 2.9 GHz
RAM: 4 x Crucial Ballistix 2GB 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10600) Desktop Memory
HDD: (OS) - Crucial RealSSD C300 CTFDDAC128MAG-1G1CCA 2.5" 128GB SATA III MLC Internal Solid State Drive (SSD)

Let me know if you need anything else, again any help would be appreciated.

My System SpecsSystem Spec
03 Apr 2012   #2

Win 7 Ultimate 64-bit. SP1.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

We could also use some system information, which you can get easily by running msinfo32. To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.

* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
04 Apr 2012   #3

Windows 7 - 64 Bit

Computer last night went to BSOD and so now I am unable to get it out of the BSOD screen.

I am not overclocking

I was unable to get into safe mode with networking still got the same BSOD, but normal safe mode is working and was able to get the DMP files from there as well as the msinfo32 file.


I appreciate any help thank you.
My System SpecsSystem Spec

04 Apr 2012   #4

Win 7 Ultimate 64-bit. SP1.

My System SpecsSystem Spec
04 Apr 2012   #5

Win 8 Release candidate 8400

Besides following JMH's suggestions please update the below driver.

Both of these were Related to athrx.sys Extensible Wireless LAN device driver from Atheros Communications, Inc. Yours is 3 years old. You should update to newest
My System SpecsSystem Spec
05 Apr 2012   #6

Windows 7 - 64 Bit

Thank you for the suggestions, I am out of town for the Easter holiday but I look forward to trying them out. Thank you!
My System SpecsSystem Spec
05 Apr 2012   #7

Win 7 Ultimate 64-bit. SP1.

Happy holiday.
Good luck too.
My System SpecsSystem Spec

 Bluetooth - Add Device BSOD - Computer won't break out of BSOD

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