BSOD on waking from sleep


  1. Posts : 9
    Windows 7 Ultimate 64 and 32 (two computers)
       #1

    BSOD on waking from sleep


    Thank you for the specific instructions. I am getting the BSOD when the computer wakes up from sleep, starting about 6 months ago.

    Here are my specs:

    Windows 7 Home Premium x64
    Original OEM OS (Dell Inspiron 580)
    System is 3 years old (hardware and software)

    Problem details:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF88002C601E0
    BCP3: FFFFF880037AF888
    BCP4: FFFFF880037AF0E0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\WINDOWS\Minidump\040912-20014-01.dmp
    C:\Users\DinkBoySteve\AppData\Local\Temp\WER-45443-0.sysdata.xml

    I added the last file to my archive as well, the WER...sysdata.xml.

    I greatly appreciate your help with this problem! Thank you so much!
      My Computer


  2. Posts : 1,782
    Windows 7 Home Premium 64bit
       #2

    It appears that your crashes are being caused by your Soundtap driver. I would try removing that software and seeing if the crashes continue


    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Tue Mar  6 13:45:07.269 2012 (UTC - 4:00)
    System Uptime: 20 days 1:17:21.411
    *** WARNING: Unable to verify timestamp for stdriver64.sys
    *** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
    *** WARNING: Unable to verify timestamp for usbaudio.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbaudio.sys
    Probably caused by : stdriver64.sys ( stdriver64+131e0 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    PROCESS_NAME:  System
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x7E
    FAILURE_BUCKET_ID:  X64_0x7E_stdriver64+131e0
    BiosReleaseDate = 11/13/2010
    SystemManufacturer = Dell Inc.
    SystemProductName = Inspiron 580 
    CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 2660
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Wed Feb 15 12:14:17.595 2012 (UTC - 4:00)
    System Uptime: 7 days 7:15:52.851
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18026 )
    PROCESS_NAME:  ehrecvr.exe
    BUGCHECK_STR:  0x76
    FAILURE_BUCKET_ID:  X64_0x76_ehrecvr.exe_nt!_??_::NNGAKEGL::_string_+18026
    BiosReleaseDate = 11/13/2010
    SystemManufacturer = Dell Inc.
    SystemProductName = Inspiron 580 
    CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 2660
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Wed Feb  8 04:56:04.743 2012 (UTC - 4:00)
    System Uptime: 19 days 1:39:30.569
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18026 )
    PROCESS_NAME:  audiodg.exe
    BUGCHECK_STR:  0x76
    FAILURE_BUCKET_ID:  X64_0x76_audiodg.exe_nt!_??_::NNGAKEGL::_string_+18026
    BiosReleaseDate = 11/13/2010
    SystemManufacturer = Dell Inc.
    SystemProductName = Inspiron 580 
    CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 2660
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
    Debug session time: Mon Apr  9 20:55:07.209 2012 (UTC - 4:00)
    System Uptime: 2 days 21:51:40.317
    *** WARNING: Unable to verify timestamp for stdriver64.sys
    *** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
    *** WARNING: Unable to verify timestamp for usbaudio.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbaudio.sys
    Probably caused by : stdriver64.sys ( stdriver64+131e0 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    PROCESS_NAME:  System
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x7E
    FAILURE_BUCKET_ID:  X64_0x7E_stdriver64+131e0
    BiosReleaseDate = 11/13/2010
    SystemManufacturer = Dell Inc.
    SystemProductName = Inspiron 580 
    CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 2660
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
    Debug session time: Mon Apr  2 21:37:30.180 2012 (UTC - 4:00)
    System Uptime: 7 days 22:33:08.764
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18026 )
    PROCESS_NAME:  ehrecvr.exe
    BUGCHECK_STR:  0x76
    FAILURE_BUCKET_ID:  X64_0x76_ehrecvr.exe_nt!_??_::NNGAKEGL::_string_+18026
    BiosReleaseDate = 11/13/2010
    SystemManufacturer = Dell Inc.
    SystemProductName = Inspiron 580 
    CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 2660
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
    Debug session time: Sun Mar 25 23:03:43.221 2012 (UTC - 4:00)
    System Uptime: 0 days 22:59:17.704
    *** WARNING: Unable to verify timestamp for stdriver64.sys
    *** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
    *** WARNING: Unable to verify timestamp for usbaudio.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbaudio.sys
    Probably caused by : stdriver64.sys ( stdriver64+131e0 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    PROCESS_NAME:  System
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x7E
    FAILURE_BUCKET_ID:  X64_0x7E_stdriver64+131e0
    BiosReleaseDate = 11/13/2010
    SystemManufacturer = Dell Inc.
    SystemProductName = Inspiron 580 
    CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 2660
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
    Debug session time: Sun Mar 25 00:04:00.011 2012 (UTC - 4:00)
    System Uptime: 10 days 1:35:06.372
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18026 )
    PROCESS_NAME:  audiodg.exe
    BUGCHECK_STR:  0x76
    FAILURE_BUCKET_ID:  X64_0x76_audiodg.exe_nt!_??_::NNGAKEGL::_string_+18026
    BiosReleaseDate = 11/13/2010
    SystemManufacturer = Dell Inc.
    SystemProductName = Inspiron 580 
    CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 2660
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Tue Mar  6 22:06:09.133 2012 (UTC - 4:00)
    System Uptime: 0 days 8:20:21.291
    *** WARNING: Unable to verify timestamp for stdriver64.sys
    *** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
    *** WARNING: Unable to verify timestamp for usbaudio.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbaudio.sys
    Probably caused by : stdriver64.sys ( stdriver64+131e0 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    PROCESS_NAME:  System
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x7E
    FAILURE_BUCKET_ID:  X64_0x7E_stdriver64+131e0
    BiosReleaseDate = 11/13/2010
    SystemManufacturer = Dell Inc.
    SystemProductName = Inspiron 580 
    CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 2660
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  3. Posts : 9
    Windows 7 Ultimate 64 and 32 (two computers)
    Thread Starter
       #3

    I thought I would add some hardware information:

    Dell Inspiron 580
    Intel Core i5 CPU 750@ 2.67 GHz
    6.00 GB RAM
    Microsoft Security Essentials AV
      My Computer


  4. Posts : 9
    Windows 7 Ultimate 64 and 32 (two computers)
    Thread Starter
       #4

    Wow that was quick. I see that stdriver64.sys is associated with the Debut Video Capture software I use for recording with my webcam. I guess you are telling me to uninstall that software then. Pity, because I paid for it. Will do and see if this cures.

    One minute response!
      My Computer


 

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