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Windows 7: BSOD playing Call of Duty MW3, error 0x0000016

13 Apr 2012   #1

Windows 7 Home Premium Service Pack 1 64-bit
BSOD playing Call of Duty MW3, error 0x0000016

Dear Team,

I have bought a Dell Inspiron N5110 recently in Feb 2012, with following specifications:
  • i7 processor, 750 GB HDD, 4GB RAM, 1GB NVidia GT525M Graphics Card

It has Windows 7 Home Premium Service Pack 1.

I installed Intel Graphics driver and the nvidia graphics driver version given along with the laptop. (Version 268.30)

After installation in my Device manager there are two graphic cards shown:

1) Intel HD Graphics Family 2) NVIDIA GeForce GT 525 M

Sadly, the NVIDIA GeForce shows as Code 43 error stating "Windows has stopped this device because it has reported problems. (Code 43)" in Device status.

When i tried opening the NVIDIA control panel it says "You are currently not using a display attached to an NVIDIA GPU".

Then I installed Call of Duty - MW3 Game and the performance of the game is not so great.

I visited nvidia website and searched for graphics driver updates and found the newer version (296.10).

I downloaded and installed it. This time the Code 43 error didn't happen and the control panel also is working.

But after installing new driver, I tried playing the game again and this time the system gave the BSOD error. I tried changing the settings so that my game takes only the NVIDIA processor but still it gave BSOD error while modifying the settings in NVIDIA control panel.

Then i tried the following combinations and none worked:

1) Intel Graphics + NVIDIA old version - Code 43 error
2) Intel Graphics + NVIDIA new version - BSOD error
3) Intel Graphics Disabled + NVIDIA any version - Bad graphics with 800 X600 resolution. Game didnt even start.
4) Intel Graphics uninstalled + NVIDIA any version - Bad graphics with 800 X600 resolution. Game didnt even start.

Even my HD movies/half HD movies in my laptop stutter sometimes and I have no clue why it happens.

My Laptop is still under warranty and I would like to know what should be the solution for my problem.

Please find attached memory dump description folder as mentioned in the rules. I tried generating the perfmon /report but it gave an error stating "error in genearting the report".

Request kind help from the forum members and Admins.

Thanks in Advance.


My System SpecsSystem Spec
13 Apr 2012   #2

Win 7 Ultimate 64-bit. SP1.

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

* Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

* I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
13 Apr 2012   #3

Win 8 Release candidate 8400

Two other issues

1-this file aa4cf9nw.SYS has no information anywhere. Possible malware
Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

If you still are crashing I would remove and replace it with MSE
I note you have AVG.
AVG can be a contributing cause of BSOD'S .
Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec


 BSOD playing Call of Duty MW3, error 0x0000016

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