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Windows 7: BSOD memory_management

14 Apr 2012   #1

windows 7 home premium 64bit
BSOD memory_management

Hi,my laptop been crashing and restarting for the past two weeks .

My windows 7 is
. x64 bit
. home premium
. age of system approx.2years

Any help is deeply appreciated


My System SpecsSystem Spec
14 Apr 2012   #2

Win 7 Ultimate 64-bit. SP1.

Symantec is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
14 Apr 2012   #3

Win 8 Release candidate 8400

Besides removing and replacing Symantec please update these drivers from as far back as 2005.

iirsp.sys    12/13/2005 5:47:54 PM       
nfrd960.sys    6/6/2006 5:11:48 PM        
adpu320.sys    2/27/2007 8:04:15 PM      
adpahci.sys    5/1/2007 1:30:09 PM       
arc.sys    5/24/2007 5:27:55 PM        
SiSRaid2.sys    9/24/2008 2:28:20 PM        
sisraid4.sys    10/1/2008 5:56:04 PM        
adp94xx.sys    12/5/2008 7:54:42 PM        
lsi_fc.sys    12/9/2008 6:46:09 PM        
arcsas.sys    1/14/2009 3:27:37 PM       
ssadadb.sys    1/14/2009 5:27:20 PM        
ql2300.sys    1/22/2009 7:05:06 PM        
vsmraid.sys    1/30/2009 9:18:57 PM        
elxstor.sys    2/3/2009 6:52:11 PM        
stexstor.sys    2/17/2009 7:03:36 PM       
amdsbs.sys    3/20/2009 2:36:03 PM       
usbfilter.sys    4/3/2009 7:39:51 AM       
lsi_scsi.sys    4/16/2009 6:13:50 PM        
HpqKbFiltr.sys    4/29/2009 9:48:30 AM        
AtiPcie.sys    5/5/2009 11:00:22 AM        
spldr.sys    5/11/2009 12:56:27 PM       
Apfiltr.sys    5/12/2009 5:38:59 AM        
teefer2.sys    5/13/2009 3:25:52 PM        
lsi_sas.sys    5/18/2009 8:20:23 PM        
lsi_sas2.sys    5/18/2009 8:31:48 PM        
megasas.sys    5/18/2009 9:09:46 PM        
ql40xx.sys    5/18/2009 9:18:11 PM        
MegaSR.sys    5/18/2009 9:25:54 PM       
enecir.sys    5/20/2009 2:08:57 AM       
Rt64win7.sys    5/22/2009 10:52:30 AM        
AtiHdmi.sys    6/5/2009 4:31:42 AM        
SYMEVENT64x86.SYS    6/24/2009 4:19:12 PM
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference ""]Driver Reference

- - Driver manufacturer links are on this page: ""]Drivers and Downloads
My System SpecsSystem Spec

17 Apr 2012   #4

windows 7 home premium 64bit

hi zigzag,

Thanks for your help.well i did as you said.i uninstalled symantec and installed win live seems to work fine for a while then again it starting to crash from yesterday and it showing an error CPUDRV.SYS.i thought of attaching dump files but there are no new dump files in the mini dump folder and sorry for late reply

My System SpecsSystem Spec
17 Apr 2012   #5

Win 7 Ultimate 64-bit. SP1.

Submit any further DMPs here for analysis.
My System SpecsSystem Spec
17 Apr 2012   #6

windows 7 home premium 64bit


As i stated there are no new .dmp files in my minidump folder other than the ones I already uploaded.Do you want to me to repost them again or is there any other location for the dmp files to look.
My System SpecsSystem Spec
17 Apr 2012   #7

Win 7 Ultimate 64-bit. SP1.

Continue to use your computer as per normal.
We need to analyse any new DMP's provided.

For dumps to be produced. . .
▪ Page file must be on OS drive
▪ Page file base allocation size must be > than installed physical RAM
▪ Windows Error Reporting (WER) system service should be set to MANUAL
▪ Set page file to system managed, OS drive

Set System Crash/ Recovery Settings to "Kernel Memory Dump" - this will produce. . .
--> a Full Kernel Memory Dump - c:\windows\memory.dmp
--> a Mini Kernel dump c:\windows\minidump

The Full Kernel is overwritten each BSOD; a new mini kernel dump is created w/ different name for each BSOD

To check your system's "Recoveros" (Recovery) and Page File settings via Windows Management Instrumentation (WMI), run the following -

HTML output - WMI - "Recoveros" and Page File Settings (HTML)
Text file output - WMI - "Recoveros" and Page File Settings (TEXT)

Thanks to jgroff2
My System SpecsSystem Spec

 BSOD memory_management

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