Random BSOD

Page 1 of 2 12 LastLast

  1. Posts : 12
    Windows 7 Enterprise x86
       #1

    Random BSOD


    Hi All,

    I have a computer that BSODs every once in awhile. I was wondering if you could help m determine the issue.

    Is Windows 7 . . .
    - x86 (32-bit) or x64 ? x86
    - the original installed OS on the system? No
    - What is the age of system (hardware)? 1 year
    - What is the age of OS installation (have you re-installed the OS?) 2 months

    If you need more information, please let me know.

    Thanks.
    Last edited by Viperlx; 16 May 2012 at 14:45.
      My Computer


  2. Posts : 6,668
    Windows 7 x64
       #2

    before we do anything else could you verify that the file
    ndiscdp.sys

    Is located in Windows\system32 before we go any further.

    I ask because it's the faulting file, its not normally associated with problems though, so before we continue I would like to make sure it's not a malicious file pretending to be something proper.
      My Computer


  3. Posts : 499
    Win7 Ultimate x64 SP1 / WCP x64 / Ubuntu 11 x64
       #3

    Hello Viperlx,

    The dumps point to ndiscdp.sys as the probable cause.
    ndiscdp.sys(Cisco Discovery Protocol Driver) is related to Cisco Unified Video Advantage.
    Code:
    C:\Program Files\Cisco Systems\Cisco Unified Video Advantage\
    Please do the following:
    Obtain the latest version of Cisco Unified Video Advantage.

    Also, please fill in your System Specs.
      My Computer


  4. Posts : 6,668
    Windows 7 x64
       #4

    yeah having followed my instructions if it IS located where it should be go ahead and follow influx's that would have likely been the content of my next post anyhow
      My Computer


  5. Posts : 12
    Windows 7 Enterprise x86
    Thread Starter
       #5

    Maguscreed said:
    before we do anything else could you verify that the file
    ndiscdp.sys

    Is located in Windows\system32 before we go any further.

    I ask because it's the faulting file, its not normally associated with problems though, so before we continue I would like to make sure it's not a malicious file pretending to be something proper.
    The file is not located there.
      My Computer


  6. Posts : 6,668
    Windows 7 x64
       #6

    We should probably have a complete look with a scanner then.
    This is my favorite on demand scanner and it's free.
    Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer

    make sure you let it update its list before scanning.
    We want a complete scan here too. (at least a complete scan of the boot drive, if you have additional drives you can leave them out for the moment to try and save some time. It's pretty rare a virus isn't located on the main drive anyhow.
      My Computer


  7. Posts : 12
    Windows 7 Enterprise x86
    Thread Starter
       #7

    ah I am very familiar with malwarebytes. I will run it and report back with the findings.
      My Computer


  8. Posts : 6,668
    Windows 7 x64
       #8

    it's a good one, if that doesn't sort anything we'll have another look.
    Like influx suggested above, it could be a out of date cisco product, but it should be located in the system32 folder if that is the case.
      My Computer


  9. Posts : 499
    Win7 Ultimate x64 SP1 / WCP x64 / Ubuntu 11 x64
       #9

    Maguscreed said:
    We should probably have a complete look with a scanner then.
    This is my favorite on demand scanner and it's free.
    Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer

    make sure you let it update its list before scanning.
    We want a complete scan here too. (at least a complete scan of the boot drive, if you have additional drives you can leave them out for the moment to try and save some time. It's pretty rare a virus isn't located on the main drive anyhow.
    ndiscdp.sys is located at C:\Windows\system32\DRIVERS\
    This is unlikely a malware since the Cisco software is installed, and there isn't anything suspicious as far as I know.

    Please attempt to do my suggestion
    Obtain the latest version of Cisco Unified Video Advantage.

    If the BSOD still occurs, do remove Cisco Unified Video Advantage.
      My Computer


  10. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #10

    Few more things, an old HP Keyboard Filter Driver should be updated, HP Support & Drivers | United States
    Code:
    HpqKbFiltr.sys        0x95fe9000    0x95fed180    0x00004180    0x46770333    19/06/2007 02:12:03
    You should remove any Cisco Products and Trend Micro Antivirus, they are both using obsolete drivers.
    Use MSE instead.
    Code:
    VSApiNt.sys        0x91e0a000    0x91f323a0    0x001283a0    0x49ccb0e4    27/03/2009 14:56:36                
    TmPreFlt.sys        0x8d59e000    0x8d5ab000    0x0000d000    0x49ccb57e    27/03/2009 15:16:14                
    TmXPFlt.sys        0x91f33000    0x91f7b000    0x00048000    0x49ccb57f    27/03/2009 15:16:15
    Update your O2Micro SD Reader Driver, download & install the latest version. (from HP's website)
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 21:24.
Find Us