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16 Apr 2012 | #1 |
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Random "Bad Pool Header" and "System Service Exception" BSODs
I have been getting these "Bad Pool Header" and "System Service Exception" BSODs for about a day now (the "Bad Pool Header" one tends to pop up more often then the other btw). I ran a registry cleaner which didn't work and ran memtest this morning and it showed that my memory was fine. The BSODs tend to occur more often when I am playing a game or running some program that uses a bit more memory but it also happens when I am just on the internet. On the other hand, last night I did nothing but surf YouTube for 3 hours and didn't get a BSOD at all. However, since then I haven't been able to do anything for more than 10 minutes (without being in safe mode) without it crashing, and this morning it completely froze until I turned it off. My OS is Windows 7 Home Premium 64bit. It came preinstalled from the manufacturer and unfortunately I do not have the install disc. The entire laptop is less than 2 years old and there have been no major hardware changes and I have never reinstalled the OS.
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16 Apr 2012 | #2 |
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UPDATE: Another BSOD just happened after I left the computer idle for a couple of hours except this one said something about Asdsm.sys.
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18 Apr 2012 | #3 |
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Problem Devices:
Code:
BT-253 USB\VID_0B05&PID_1751\0025D3B091E8 This device is disabled. Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed. sptd ROOT\LEGACY_SPTD\0000 This device is not present, is not working properly, or does not have all its drivers installed. VMware VMCI Host Device ROOT\VMWVMCIHOSTDEV\0000 This device is disabled. I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free. Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free. Security Software: ??? I recommend either of these two setups:
Asus Data Security Manager caused the latest crash if Asdsm.sys was to blame. Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [D:\Kingston\BSODDmpFiles\tsdrews\Windows_NT6_BSOD_jcgriff2\041612-26208-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505 Machine Name: Kernel base = 0xfffff800`03459000 PsLoadedModuleList = 0xfffff800`0369d650 Debug session time: Mon Apr 16 09:23:23.758 2012 (UTC - 6:00) System Uptime: 0 days 0:12:41.851 Loading Kernel Symbols ............................................................... ................................................................ ........................................................... Loading User Symbols Loading unloaded module list .......... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck C2, {7, 109b, 5c, fffff8a00e835010} GetPointerFromAddress: unable to read from fffff80003707100 GetUlongFromAddress: unable to read from fffff80003675a18 GetUlongFromAddress: unable to read from fffff80003675a18 Probably caused by : ntkrnlmp.exe ( nt!AlpcpSecurityDestroyProcedure+10e ) Followup: MachineOwner --------- 7: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* BAD_POOL_CALLER (c2) The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc. Arguments: Arg1: 0000000000000007, Attempt to free pool which was already freed Arg2: 000000000000109b, (reserved) Arg3: 000000000000005c, Memory contents of the pool block Arg4: fffff8a00e835010, Address of the block of pool being deallocated Debugging Details: ------------------ GetUlongFromAddress: unable to read from fffff80003675a18 GetUlongFromAddress: unable to read from fffff80003675a18 POOL_ADDRESS: fffff8a00e835010 BUGCHECK_STR: 0xc2_7 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: svchost.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff80003602be9 to fffff800034d5c80 STACK_TEXT: fffff880`0acfaa68 fffff800`03602be9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`0000005c : nt!KeBugCheckEx fffff880`0acfaa70 fffff800`034deefc : 00000000`00000000 00000000`0000000f fffffa80`04e8ac50 fffffa80`04e8ac50 : nt!ExDeferredFreePool+0x1201 fffff880`0acfab20 fffff800`037a964a : 00000000`0000000f fffff8a0`0e778800 fffff8a0`0e7787e0 00000000`ffffffff : nt!ObfDereferenceObject+0xdc fffff880`0acfab80 fffff800`03773b61 : fffff8a0`0e778800 fffff800`03648d80 00000000`00000000 00000000`00000000 : nt!AlpcpSecurityDestroyProcedure+0x10e fffff880`0acfabb0 fffff800`034d4f13 : fffffa80`058c0b60 fffff880`0acfaca0 00000000`00000000 fffffa80`0de5ad10 : nt!NtAlpcDeleteSecurityContext+0x151 fffff880`0acfac20 00000000`77711aea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`06d1f2c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77711aea STACK_COMMAND: kb FOLLOWUP_IP: nt!AlpcpSecurityDestroyProcedure+10e fffff800`037a964a 488b4b10 mov rcx,qword ptr [rbx+10h] SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: nt!AlpcpSecurityDestroyProcedure+10e FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4f558b55 FAILURE_BUCKET_ID: X64_0xc2_7_nt!AlpcpSecurityDestroyProcedure+10e BUCKET_ID: X64_0xc2_7_nt!AlpcpSecurityDestroyProcedure+10e Followup: MachineOwner --------- If you cannot determine the cause and the virus/malware scans do not reveal anything, you could backup all your important data and proceed with the factory image recovery: ASUSTeK Computer Inc. -Support- Troubleshooting G51J: How to Recover Your Notebook PC |
My System Specs![]() |
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18 Apr 2012 | #4 |
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Thanks for the help but I actually ended up finding my OS disc and just reinstalled Windows 7, it seemed like a more expedient solution than tracking down some buggy driver. I haven't got any crashes so far so it looks like it worked.
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18 Apr 2012 | #5 |
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Good to see! A fresh install of Windows is always a good troubleshooting step. Nice work.
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