Hi there I have a friend who isnt very computer literate and I have been trying to help him with his BSOD problem via remote assistance. He gets regular BSODS and I have tried a memory test and also installing different antivirus and also had him reseat his memory but he still appears to have a problem. I have attached the previosu dumps and hope someone can give me more ideas of what to try :)
Many thanks in advance
Tell your friend to start with Stop 0x124 - what it means and what to try and use these steps to supplement the information provided in that link:Code:Loading Dump File [D:\Kingston\BSODDmpFiles\Chiprafp\041412-12651-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505 Machine Name: Kernel base = 0xfffff800`02c19000 PsLoadedModuleList = 0xfffff800`02e5d650 Debug session time: Sat Apr 14 01:08:46.924 2012 (UTC - 6:00) System Uptime: 0 days 0:16:01.142 Loading Kernel Symbols ............................................................... ................................................................ ............................... Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 124, {0, fffffa8004b3d028, b4002000, de000145} Probably caused by : hardware Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: fffffa8004b3d028, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000b4002000, High order 32-bits of the MCi_STATUS value. Arg4: 00000000de000145, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_AuthenticAMD CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: svchost.exe CURRENT_IRQL: f STACK_TEXT: fffff880`009f1a48 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: hardware IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE Followup: MachineOwner ---------
- If you are overclocking any hardware, please stop.
- Monitor temperatures during the following tests.
Use the following programs to monitor the temperatures.
- Real Temp is a good CPU temperature monitor.
- Speccy - System Information - Free Download will monitor all hardware temperatures.
- HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
- Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
- Run Hardware - Stress Test With Prime95 to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
- Follow the steps for doing a CPU stress test using IntelBurnTest
- Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
If you swap any memory components, follow these steps for ESD safety:
- Shut down and turn off your computer.
- Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
- Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
- Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
Once these steps have been followed, it is safe to remove and replace components within your computer.
Make sure to read through the Stop 0x124 - what it means and what to try link carefully.
No problem. Post back results as you go so we know how it is going. :)
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