BSOD When Playing StarCraft 2

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  1. Posts : 14
    Windows 7 Home Premium 64-bit
       #1

    BSOD When Playing StarCraft 2


    Hello,

    I am receiving BSOD when playing starcraft 2. I have reinstalled Windows and am still receiving BSOD. Attached you will find the latest DMP file available.

    Thank you kindly for your assistance.

    Specs:

    Windows 7 Home Premium 64 Bit SP1
    HP
    Model: p6813w

    Processor: AMD Athlon II X4 645 Processor 3.10Ghz
    RAM: 6.00GB
    Motherboard: Alvorix RS880
    Video Card: PNY XLR8 GeForce GTX 550 Ti
    Audio: Onboard
      My Computer


  2. Posts : 14
    Windows 7 Home Premium 64-bit
    Thread Starter
       #2

    Just to clarify, I am not overclocking the video card. All that was altered was the fan speed.
      My Computer


  3. Posts : 14
    Windows 7 Home Premium 64-bit
    Thread Starter
       #3

    Thank you for responding. Yes I have.
      My Computer


  4. Posts : 1,161
    Windows 8.1 PRO
       #4

    Does this happen only when playing starcraft??

    What other games do you play?
      My Computer


  5. Posts : 14
    Windows 7 Home Premium 64-bit
    Thread Starter
       #5

    Well, it started while playing starcraft. Then I reinstalled Windows and did not reinstall Starcraft because the BSOD persisted even tho SC2 was not installed. I do not have any other games installed.
      My Computer


  6. Posts : 14
    Windows 7 Home Premium 64-bit
    Thread Starter
       #6

    Anyone else have any insight or point me in the right direction
      My Computer


  7. Posts : 1,161
    Windows 8.1 PRO
       #7
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #8

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [D:\Kingston\BSODDmpFiles\deebirch\041912-19890-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
    Machine Name:
    Kernel base = 0xfffff800`02201000 PsLoadedModuleList = 0xfffff800`02445650
    Debug session time: Wed Apr 18 21:49:18.679 2012 (UTC - 6:00)
    System Uptime: 0 days 0:01:14.179
    Loading Kernel Symbols
    ...............................................................
    .......................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {0, 0, 0, 0}
    
    Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Core_iMapTransfer+24a )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: 0000000000000000, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
    
    FAULTING_IP: 
    +6135313034616137
    00000000`00000000 ??              ???
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  0000000000000000
    
    ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0
    
    BUGCHECK_STR:  0x1E_0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    EXCEPTION_RECORD:  fffff88001ef67c8 -- (.exr 0xfffff88001ef67c8)
    ExceptionAddress: fffff800023ab617 (nt!ExAllocatePoolWithTag+0x0000000000000537)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    TRAP_FRAME:  fffff88001ef6870 -- (.trap 0xfffff88001ef6870)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=effffa8006636990 rbx=0000000000000000 rcx=fffffa800610a650
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800023ab617 rsp=fffff88001ef6a00 rbp=0000000000001000
     r8=0000000000000000  r9=fffff80002407520 r10=fffff80002407348
    r11=0000000000000005 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    nt!ExAllocatePoolWithTag+0x537:
    fffff800`023ab617 48895808        mov     qword ptr [rax+8],rbx ds:f980:effffa80`06636998=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800022756fe to fffff8000227dd10
    
    STACK_TEXT:  
    fffff880`01ef58a8 fffff800`022756fe : fffeffff`dfffffef f5d7aef7`dffdef7d fffff880`01ef6020 fffff800`022a8da0 : nt!KeBugCheck
    fffff880`01ef58b0 fffff800`022a8a6d : fffff800`0248671c fffff800`023c3078 fffff800`02201000 fffff880`01ef67c8 : nt!KiKernelCalloutExceptionHandler+0xe
    fffff880`01ef58e0 fffff800`022a7845 : fffff800`023c6fac fffff880`01ef5958 fffff880`01ef67c8 fffff800`02201000 : nt!RtlpExecuteHandlerForException+0xd
    fffff880`01ef5910 fffff800`022b87c1 : fffff880`01ef67c8 fffff880`01ef6020 fffff880`00000000 00000000`00000000 : nt!RtlDispatchException+0x415
    fffff880`01ef5ff0 fffff800`0227d3c2 : fffff880`01ef67c8 fffff800`02407520 fffff880`01ef6870 00000000`0000000b : nt!KiDispatchException+0x135
    fffff880`01ef6690 fffff800`0227bcca : fffffa80`058e78b0 fffff880`029ef48f fffffa80`0613000c fffff880`01ef68f8 : nt!KiExceptionDispatch+0xc2
    fffff880`01ef6870 fffff800`023ab617 : 00000000`00000000 fffffa80`060e4d00 fffffa80`061348a0 00000000`00000000 : nt!KiGeneralProtectionFault+0x10a
    fffff880`01ef6a00 fffff800`027ed6a5 : fffffa80`00000000 00000000`00000000 fffffa80`06eff050 fffffa80`00000000 : nt!ExAllocatePoolWithTag+0x537
    fffff880`01ef6af0 fffff800`027ed420 : fffffa80`06eff050 00000000`00000005 fffffa80`000000a0 fffff880`02835e6b : hal!HalBuildScatterGatherList+0x279
    fffff880`01ef6b60 fffff880`02834586 : fffffa80`06eff050 00000000`00000000 fffffa80`06effd28 fffffa80`067fdc20 : hal!HalGetScatterGatherList+0x44
    fffff880`01ef6bc0 fffff880`02831ea6 : fffffa80`06692110 fffffa80`06eff050 fffff800`027ed3dc fffffa80`06eff1a0 : USBPORT!USBPORT_Core_iMapTransfer+0x24a
    fffff880`01ef6c40 fffff880`02822f89 : fffffa80`06eff050 00000000`00000000 fffffa80`06effd02 fffffa80`06effd28 : USBPORT!USBPORT_Core_UsbMapDpc_Worker+0x296
    fffff880`01ef6ca0 fffff800`0228851c : fffff880`01ece180 fffffa80`06effd28 fffffa80`06effd40 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
    fffff880`01ef6cd0 fffff800`02275a6a : fffff880`01ece180 fffff880`01ed8fc0 00000000`00000000 fffff880`02822db0 : nt!KiRetireDpcList+0x1bc
    fffff880`01ef6d80 00000000`00000000 : fffff880`01ef7000 fffff880`01ef1000 fffff880`01ef6d40 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    USBPORT!USBPORT_Core_iMapTransfer+24a
    fffff880`02834586 4c63c0          movsxd  r8,eax
    
    SYMBOL_STACK_INDEX:  a
    
    SYMBOL_NAME:  USBPORT!USBPORT_Core_iMapTransfer+24a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: USBPORT
    
    IMAGE_NAME:  USBPORT.SYS
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a670
    
    FAILURE_BUCKET_ID:  X64_0x1E_0_USBPORT!USBPORT_Core_iMapTransfer+24a
    
    BUCKET_ID:  X64_0x1E_0_USBPORT!USBPORT_Core_iMapTransfer+24a
    
    Followup: MachineOwner
    ---------
    You crash analysis above shows a USB device caused the crash. What USB devices do you have plugged into your system?


    Do some USB troubleshooting.
    • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
      1. Shut down and turn off the computer.
      2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
      3. "Remove the computer from any port replicator or docking station, disconnect
        cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
      4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
        power from components is drained to clear the software connections between the BIOS
        and hardware and clear any corruption in the temporary memory.
      5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
        and mouse should suffice and be the only peripherals reconnected.
      6. Turn it on to reinitialize the software connections between the BIOS and hardware
      My Computer


  9. Posts : 14
    Windows 7 Home Premium 64-bit
    Thread Starter
       #9

    I have an external HD, keyboard, mouse, external sound card and midi controller plugged into the PC.

    Sorry for the delayed response, the PC has not been booting up. Got lucky today and its been running.

    I will try everything layed out by you guys and get back to you. Thanks.
      My Computer


  10. Posts : 14
    Windows 7 Home Premium 64-bit
    Thread Starter
       #10

    TGSoldier said:
    Sorry for the delay. I havent been able to get the PC booted. I ran both and did not find any errors.

    "Windows Resource Protection did not find any integrity violations"

    Attached are the newest DMP files. Any help is greatly appreciated.

    Thanks.
      My Computer


 
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