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Windows 7: BSOD, constant restarting problem

22 Apr 2012   #1

Windows 7 Home Premium 64bit
BSOD, constant restarting problem

My computer keeps randomly restarting. I was told the error was a BlueScreen.

I have attached the necessary files


It is not the original OS I have an OS disc The system is a year old
The OS is a month old

I hope someone can help


My System SpecsSystem Spec
22 Apr 2012   #2

Win 7 Ultimate 64-bit. SP1.

Hello georgebruv772,

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
22 Apr 2012   #3

Windows 7 Home Premium 64bit

I've downloaded CPU-Z and GPU-Z but I don't really know what I'm looking for.
My System SpecsSystem Spec

30 Apr 2012   #4

Windows 7 Home Premium 64 Bit

You need to monitor the temperatures. Not sure why you downloaded and installed CPU-Z and GPU-Z; was that in the FurMark website instructions?
My System SpecsSystem Spec
30 Apr 2012   #5

Windows 7 Home Premium 64bit

I tried the fan thing and it appears to be working.

Thanks for everyone's help!
My System SpecsSystem Spec
30 Apr 2012   #6

Windows 7 Home Premium 64 Bit

Glad you found a temporary solution. That would indicate you had components that were overheating. The first thing to check for is dust buildup on the hardware.
  • To remove dust, follow the subsequent general procedure. If you have a desktop bought from Dell, HP, Sony, Lenovo, etc. make sure removing the desktop casing will not void your warranty first. Call the company if you are still under warranty and ask if it is okay to remove the casing and blow dust out. The procedure described is fine for laptops; just make sure no stickers are on panels saying if you remove the panel it will void the warranty.
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Remove the casing for a desktop, or remove any screwed on panels and disc drives for laptops.
    5. Blow out the dust inside by using a can of compressed air or a low pressure compressor. You will want to put the computer on a desk or table so you can maintain the can in an upright position if using a can of air. Blow into all crevices on the motherboard, heat sinks, cards, modules, etc. for a desktop. Blow into vents, opened panels, disc drive areas, USB ports, and the keyboard if it is a laptop. You may also want to blow inside the disc drive by replacing the drive to the laptop, starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step. For a desktop, you may also want to blow inside the disc drive by starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step.
    6. Replace casing for the desktop. Replace panels and disc drive (if you have not already done so) for the laptop.
    7. Plug power supplies in. AC adapter for the desktop. Battery and then AC Adapter for the laptop.
    8. Start the computer and see if performance is better.
My System SpecsSystem Spec

 BSOD, constant restarting problem

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