Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows Explorer has stopped working frequently

22 Apr 2012   #1

Windows 7 Home Premium x64
Windows Explorer has stopped working frequently

As per this thread I have created and attached explorer.exe's dump file.

It happens frequently and randomly and I want it to stop.

Just ask if any additional information is reqired.


Note: The file was aparently too big to be attached according to the key so it can be found at this link

My System SpecsSystem Spec
23 Apr 2012   #2

Windows 7 Home Premium 64 Bit

Never analyzed one of these explorer related .dmp files before... I will do my best.
Loading Dump File [D:\Kingston\BSODDmpFiles\hahahaman22\explorer (2).DMP]
User Mini Dump File with Full Memory: Only application data is available

Symbol search path is: SRV*C:\SymCache*
Executable search path is: 
Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS Personal
Machine Name:
Debug session time: Sun Apr 22 14:17:44.000 2012 (UTC - 6:00)
System Uptime: 0 days 0:09:27.470
Process Uptime: 0 days 0:08:18.000
Loading unloaded module list
00000000`773c933a c3              ret
0:000> !analyze -v
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for DesktopDock64.dll - 
GetPageUrlData failed, server returned HTTP status 404
URL requested:

00000000`00000000 ??              ???

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  0000000000000ea4


PROCESS_NAME:  explorer.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid






LAST_CONTROL_TRANSFER:  from 000007fefe4666b2 to 00000000773c933a

00000000`0027f1a8 000007fe`fe4666b2 : 00000000`04a8f040 00000000`049e5030 00000000`00000000 00000000`00000001 : user32!ZwUserWaitMessage+0xa
00000000`0027f1b0 000007fe`fe3c77d5 : 00000000`049e5030 00000000`049e5030 00000000`00000000 00000000`00000000 : shell32!CDesktopBrowser::_MessageLoop+0x51
00000000`0027f1f0 00000000`ff590ac1 : 000007fe`f33a2e60 80000000`04010000 00000000`00000000 00000000`049e5030 : shell32!SHDesktopMessageLoop+0x7e
00000000`0027f230 00000000`ff59b8d5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!wWinMain+0xb1e
00000000`0027f8e0 00000000`772a652d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!DelayLoadFailureHook+0x208
00000000`0027f9a0 00000000`7778c521 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`0027f9d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d

000007fe`fe4666b2 ebe8            jmp     shell32!CDesktopBrowser::_MessageLoop+0x1c (000007fe`fe46669c)


SYMBOL_NAME:  shell32!CDesktopBrowser::_MessageLoop+51

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: shell32

IMAGE_NAME:  shell32.dll


STACK_COMMAND:  dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb

FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_shell32.dll!CDesktopBrowser::_MessageLoop

BUCKET_ID:  X64_APPLICATION_FAULT_STATUS_BREAKPOINT_shell32!CDesktopBrowser::_MessageLoop+51


Followup: MachineOwner

The crash indicates system related problems. Possibly data corruption or application/service conflicts.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

  • Troubleshoot Application Conflicts by Performing a Clean Startup to make sure it is not an application or service conflict causing the explorer crashes.
My System SpecsSystem Spec

 Windows Explorer has stopped working frequently

Thread Tools

Similar help and support threads
Thread Forum
Windows explorer has stopped working
So sometimes on my pc i get this popup
General Discussion
Windows Explorer Has Stopped Working!
Okay I know you all heard about this stupid error, it's happening everytime I open Some folders the screen freezes for a while and when I click ok and folder closes. I was trying regedit fix and I think I messed up something there, I tried some other fixes and nothing. In the begging of this I...
General Discussion
windows explorer has stopped working
Windows explorer has stopped working check online--close neither choice seems to make much difference. It seems that acknowledging the error a few times makes it go away until the next occurrence. The error has been occurring with frequency the past several weeks. Problem details:...
Performance & Maintenance
Windows Explorer has stopped working :(
Hello everyone, I'm quite new here. As you can see, ever since 10 days ago. I started experiencing this pop up that says "Windows explorer has stopped working" and then restarting itself, and everything went fine afterwards. It only happens whenever I tried to move something within the area...
BSOD Help and Support
windows explorer has stopped working?
Internet Explorer has stopped working - and then it said tab recovered...what is that, my computer or internet connection?
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:00.
Twitter Facebook Google+