Multiple error BSOD- even after full system reset


  1. Posts : 4
    Windows 7 Home Premium
       #1

    Multiple error BSOD- even after full system reset


    I have a HP Touchsmart-600 PC, running Windows 7 Home Premium..

    I keep having a BSOB even after a complete system reset. It happens about 2x a day and it seems to occur mostly when I have iTunes only playing in the background..

    Here is the info it displays:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF80002B1DE89
    BCP3: FFFFF880009A9998
    BCP4: FFFFF880009A91F0
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\042312-21106-01.dmp
    C:\Users\COMP\AppData\Local\Temp\WER-7085378-0.sysdata.xml

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      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2



    We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    If you are overclocking STOP


    We could also use some system information, which you can get easily by running msinfo32.
    To do that go to start>run>type msinfo32>enter

    When it is finished running go to file>save>name it and upload to us here.


    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
      My Computer


  3. Posts : 4
    Windows 7 Home Premium
    Thread Starter
       #3

    Thank you, I did not know that... Here is the attached ZIP file containing all the DMP info...

    Please help... Thank in advance
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    Kangazoo said:
    Thank you, I did not know that... Here is the attached ZIP file containing all the DMP info...

    Please help... Thank in advance

    4 of 5 point directly to Avast.

    Avast can be a contributing cause of BSOD'S . Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST


    http://files.avast.com/files/eng/aswclear5.exe

    Microsoft Security Essentials - Free Antivirus for Windows
      My Computer


  5. Posts : 4
    Windows 7 Home Premium
    Thread Starter
       #5

    4 of 5 was Avast? Really? I will change that ASAP and see if that changes it.
    What was the other issue?
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    Kangazoo said:
    4 of 5 was Avast? Really? I will change that ASAP and see if that changes it.
    What was the other issue?
    I was amazed as well. Avast does have a rep for causing BSOD's on some systems but to have 4 of 5 mention it was unusual.

    The fifth was inconclusive.
      My Computer


  7. Posts : 4
    Windows 7 Home Premium
    Thread Starter
       #7

    Thank you so much! Been about a week now with no crashes. (knock on wood) lol
      My Computer


 

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