bluescreen window7

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  1. Posts : 21
    window7
       #1

    bluescreen window7


    I have been facing this problem of bluescreen appearing in my laptop from the last few weeks. This is the message that appears:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000044
    BCP2: FFFFF800032EC8F8
    BCP3: FFFFF88009211290
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\042612-21496-01.dmp
    C:\Users\HP\AppData\Local\Temp\WER-33415-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Any help would be appreciated.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2



    We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    If you are overclocking STOP


    We could also use some system information, which you can get easily by running msinfo32.
    To do that go to start>run>type msinfo32>enter

    When it is finished running go to file>save>name it and upload to us here.


    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
      My Computer


  3. Posts : 21
    window7
    Thread Starter
       #3

    minidump
      My Computer


  4. Posts : 21
    window7
    Thread Starter
       #4

    how do i upload that msninfo it isnt getting uploaded
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    Flory Robert said:
    how do i upload that msninfo it isnt getting uploaded

    Same way as the DMP. Zip it and attach using the paperclip shaped icon in the reply.

    The DMP's are the most important.



    Please run driver verifier to find which driver is mis behaving.




    Driver Verifer

    Using Driver Verifier is an iffy proposition.
    Most times it'll crash and it'll tell you what the driver is.
    But sometimes it'll crash and won't tell you the driver.
    Other times it'll crash before you can log in to Windows.
    If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

    I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
    Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    NOTE: You can use Low Resource Simulation if you'd like.
    From my limited experimentation it makes the BSOD's come faster.
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    If you are using win 8 add these

    - Concurrency Stress Test
    - DDI compliance checking

    Reboot the system and wait for it to crash to the Blue Screen.
    Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
    The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
    If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
    Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

    Thanks to JGriff2 & Usasma.
    Using Driver Verifier to identify issues with Windows drivers for advanced users

    Driver Verifier

    Using Driver Verifier (Windows Drivers)
      My Computer


  6. Posts : 21
    window7
    Thread Starter
       #6

    msin details
      My Computer


  7. Posts : 21
    window7
    Thread Starter
       #7

    minidump
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #8

    Your crashes are all graphics card related. While you are not getting a 0x116 TDR failure crash, I would recommend proceeding with the steps in STOP 0x116: VIDEO_TDR_ERROR troubleshooting to check the graphics card hardware.
      My Computer


  9. Posts : 21
    window7
    Thread Starter
       #9

    This is what has appeared on my screen again.......

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF88002EC59B0
    BCP3: FFFFF88002A1FC10
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\060312-23134-01.dmp
    C:\Users\HP\AppData\Local\Temp\WER-61963-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    PLZ help.........
      My Computer


  10. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #10

    Did you go through 0x116 steps? Have you tried different graphics card drivers?

    That crash also indicates your graphics card drivers as a likely cause, but I do not have the crash reports to tell for sure. Please follow the https://www.sevenforums.com/crashes-d...tructions.html to provide us with those to analyze.


    Also, make sure to install all Windows updates. I see you still do not have Service Pack 1 installed.
      My Computer


 
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