Regular BSOD when I'm playing BF3/GW2 Beta. Please help.

Hi Vazzle, welcome to 7F! :)

• You had thirteen dump files, the earliest from 07-11-2011 to today 04-28-2012.
• One was caused by the IE browser, and one by chrome.
• Two were caused by programs affiliated to your games.
• Sonarhost.exe-(bf3)
• dxgmms.exe - (bf3)
• One by audiodg, you could try this hotfix: A memory leak issue occurs in the Audiodg.exe process when you play audio on a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista or Windows Server 2008

The remaining were caused by the games you mentioned plus swtor, terraria, and hydropc, are you sure these last three are completely removed if you no longer use them?
Have you ever used Ccleaner? The free version would be sufficient.

But. They all had one thing in common, they all created this error; WHEA_UNCORRECTABLE_ERROR (124)
FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE
STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR | BSOD Index

I would suggest uninstalling all games for now, uninstall Steam, do not torrent!
If you are over-clocking Stop! return all settings to default.

If you are not using it, consider using MSE at least until your system regains its stability.

Your most recent errors were the interaction between HL2, Steam, and chrome.
You may want to consider reinstalling Chrome.

Follow the procedures listed here: Stop 0x124 - what it means and what to try

Should you find yourself in the situation of having performed all of the steps above without a resolution of the symptom, unfortunately the most likely reason is because the error message is literally correct - something is fundamentally wrong with the machine's hardware.

Source: Stop 0x124 - what it means and what to try

What I am asking here, is for you to take your machine back to basics, back to when you first used it.

By the way, could you please fill out your System Specs? System Info - See Your System Specs You can use the program there to automatically fill in the System Specs area that is shown to the lower left of all members postings.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007b5f028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b62ea000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000081000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  Terraria.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`03090b08 fffff800`03214a3b : 00000000`00000124 00000000`00000000 fffffa80`07b5f028 00000000`b62ea000 : nt!KeBugCheckEx
fffff880`03090b10 fffff800`02da6563 : 00000000`00000001 fffffa80`079c98a0 00000000`00000000 fffffa80`079c98f0 : hal!HalBugCheckSystem+0x1e3
fffff880`03090b50 fffff800`03214700 : 00000000`00000728 fffffa80`079c98a0 fffff880`03090eb0 00000000`168e8a00 : nt!WheaReportHwError+0x263
fffff880`03090bb0 fffff800`03214052 : fffffa80`079c98a0 fffff880`03090eb0 fffffa80`079c98a0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`03090d00 fffff800`03207e8f : 00000000`00000003 00000000`00000001 fffff880`03090f30 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`03090d40 fffff800`02c975ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`03090d70 fffff800`02c97453 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`03090eb0 00000000`5d28fc80 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`1af5fc0c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5d28fc80


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------

Your welcome!

Your explanation of how the BSOD's occur after playing those games could indicate a memory handling problem, so running memtest86+ 7Forums tutorial would be a good idea..
Homepage: Memtest86+ - Advanced Memory Diagnostic Tool

Thank you for updating your system specs, but you left out one area at the very beginning, did you build your machine or was it an off the shelf build by a manufacturer such as Dell or Gateway?

I ask this because of the BSOD error: FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE.
My concern is if you did, how did you apply the processor to its socket?
There could be improper application of the thermal paste, and as a result excessive heat build up.
To check for temps use this: Hardware - Stress Test With Prime95

It would also help to use: CPUID - System & hardware benchmark, monitoring, reporting for additional information.

The Audio Hotfix message is due to the fact that it was intended for earlier versions of 7 and your SP1 version already included it. We had to make sure.

Please take your time reviewing how these three stress programs operate, the installations, and running them especially the Prime 95, see #5 at the link. There is no need to be in a hurry, I will be here when you are finished.

5. Keep an eye on your temperatures, and stop the test if the machine starts to overheat.

You could use the speedfan program that JK suggests, but Prime95, and CUPID will also report temps.

Maximum operating temperature for the AMD Phenom(tm) II X6 1100T Processor is 62°C (144°F)
Source: AMD Phenom II X6 1100T Black Edition - HDE00ZFBK6DGR (HDE00ZFBGRBOX)

Please post snips of the results/temps of the Prime95, memtest, and CUPID.


Have you tried to run CHKDSK /R as suggested in step #6 here? Stop 0x124 - what it means and what to try

In the meantime I will go over your jcgriff folder again to see if I can find anything else. It is a little difficult because some of the files are, I think in German?

Hello Anak,

I wanted to show you the results of the Memtest86+ and the CPU-Z programs.
I will update you on the results of the prime 95 tests later today.

Thanks again for your help :)

Memtest86+

The Memtest took about 11 hours, no errors.

CPU-Z

Vazzle said:

Anak said:

My concern is if you did, how did you apply the processor to its socket?
There could be improper application of the thermal paste, and as a result excessive heat build up.

The CPU came with the thermal paste pre applied. It even said in the instruction not to apply any more paste.

Since I had the PC I haven't noticed an excessive heat build up, but I will of course run the test regardless just to be safe.

How did the paste look, did it look fresh, and pliable or old and hard?

Vazzle said:

I am german, that explains the german language in some files, I am sorry for that.

No need to apologize, it just makes it more interesting. :)

Vazzle said:

Hello Anak,

I wanted to show you the results of the Memtest86+ and the CPU-Z programs.
I will update you on the results of the prime 95 tests later today.

Thanks again for your help :)

They look good Vazzle.

How is the machine running so far, You still only have GW2 running?

I would like you to go to Control Panel\All Control Panel Items\Troubleshooting\System and Security, and run the System Maintenance, and Performance Troubleshooters.

~~~ ~~~~ ~~~

Just a thought; Could you do one favor, that would be to resize the memtest screenshot down to about 640x480, and repost it?

It's creating an unwieldy situation when replying to posts by grotesquely expanding the reply display, Thanks.

Vazzle said:

Hello Anak,

Firstly, let me thank you for all the quick and informative help you have giving me sofar.

Your welcome!

Vazzle said:

Secondly, I wanted to answer a question about your previous post concerning the quality of the pre applied thermal paste. I can't exactly remember if it was dry or hard I just trusted the manufacturer, should I maybe renew the thermal paste ?

No, for now lets just keep that thought on a back burner, okay?

Vazzle said:

-What does NB stand for in the Speedfan program ? Should i be concerned about its temperature before and during testing ? What I trying to point out is that NB has quite a high temperature when my system is barely in use.

NB stands for North Bridge It does seem there are issues with the heatsink connection: Crosshair IV Formula NB & SB temperatures It also offers a tip to help correct the problem so you might just have to get paste.
Attachment 209687It's under the black triangular heatsink cover.
52C does seem a little high, and any reading up to 60C is acceptable especially during benchmarking or extended game play so the 61 to 62C doesn't seem too unreasonable, actually the chip and NB are rated up to about 90C

Here is another good tool to check for temps: HWiNFO64 Download
Only run one sensor utility at a time otherwise they could interfere with the readings.

Vazzle said:

-Regarding the test results should I maybe equip more fans to my system ?

That wouldn't be a bad Idea , maybe one or two more in the 40 to 80mm range. this may help to connect them: My motherboard has no molex.. overclock.net

Vazzle said:

As a closing comment I wanted to let you know that I will be running the other tests you recommended very soon.

Okay. Are you familiar with the BIOS? I wanted to explore some settings.


More, starts here, and goes to page 5: High-End Mainboards on AMD 890FX: Asus Crosshair IV Formula and Gigabyte GA-890FXA-UD7. Page 2 - X-bit labs


Have you looked into this? Its starting to be a pain while previewing my replies.

Just a thought; Could you do one favor, that would be to resize the memtest screenshot down to about 640x480, and repost it?

It's creating an unwieldy situation when replying to posts by grotesquely expanding the reply display, Thanks.