window exploxer has stopped working

this is from the event log

explorer.exe
6.1.7601.17567
4d6727a7
bhoclass.dll
1.0.0.1
4f79fd40
c0000005
000055e6
bfc
01cd24edd846df29
C:\Windows\system32\explorer.exe
C:\ProgramData\TheBflix\bhoclass.dll
bb66dc68-90e1-11e1-a2d0-001e8cdcef50

I tryed a sfc /scannow nothing showed up

any ideas pls

im using trend micro

In addition to following the https://www.sevenforums.com/crashes-d...tructions.html, please also follow the remaining recommendations and answer the other questions asked by koolkat77

koolkat77 said:

fill in your system specs
System Info - See Your System Specs
https://www.sevenforums.com/general-d...tml#post256049
https://www.sevenforums.com/general-d...html#post23230

what antivirus are you using? and since when are you having this problem? you may do a System Restore to a time before it started.

I'm using trend micro antivirus
I tried to do a system restore there was no point old enough

Attachment 209538

when i tried to do the START | type perfmon /report
results from perfmon report
Error:
An error occured while attempting to generate the report.
The system cannot find the path specified.

Is Windows 7 . . .
- x86 (32-bit)
- the original installed OS on the system? was original windows Vista ULTI
- full retail version?
- OEM = came pre-installed on system
- Full Retail = download windows from official site
- What is the age of system (hardware)? 4yrs
- What is the age of OS installation: 2yrs old

Problem Devices:

Code:

Base System Device	PCI\VEN_1180&DEV_0592&SUBSYS_17F71043&REV_12\4&B310BD9&0&0BF0	The drivers for this device are not installed.
STK7700D	USB\VID_1164&PID_1F08\0000000001	The drivers for this device are not installed.
Base System Device	PCI\VEN_1180&DEV_0843&SUBSYS_17F71043&REV_12\4&B310BD9&0&0AF0	The drivers for this device are not installed.

Your RICOH memory and SD card reader has not yet been installed and is listed as a problem device.
You also have a USB device listed as not installed. It may be a TV tuner, but I was not able to find anything definitive online. ASUSTeK Computer Inc. -Support- Drivers and Download may help with installing the drivers for these devices. If you know what USB device is not installed and it was not part of the ASUS system, then install the drivers from the manufacturer's driver support site.

The SPLDR device may not be running if you ran the report in Safe Mode. Safe Mode also prevents the Perfmon report from being generated.

Code:

Faulting module path: C:\ProgramData\TheBflix\bhoclass.dll

See if your problems are being caused by an application or service conflict: Troubleshoot Application Conflicts by Performing a Clean Startup It appears TheBflix is causing the explorer related crashes...