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Windows 7: bluescreen - twice

28 Aug 2009   #1
briligg

windows 7 x64
 
 
bluescreen - twice

i posted a few days ago about a problem with photoshop. i got a blue screen while using it on a very undemanding task.

i just got a second blue screen, and decided to start a new thread, because this time photoshop was open, but minimized. i was surfing.

i managed to take a blurry photo of the screen. the error is 'a clock interrupt was not received on a secondary processor within the allocated time interval'. i've never uploaded a minidump before - if someone could give me specific instructions on how, i would be grateful. the last blue screen also said something about 'clock'.

this is a brand new machine. mostly - i bought a new cpu, mb, ram, graphics card, and case, and vista, and had it assembled with my old hard drives. vista crashed 4 times in a week, and i switched to 7. after the last blue screen, i tried what i could and finally reinstalled windows and formatted my second drive, and switched to avast av. bios and all drivers are up to date.

dear god, help me!!! i've never had such a fast, fancy machine, and it has already kakked on me 6 times!!!


My System SpecsSystem Spec
.
28 Aug 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by briligg View Post
i posted a few days ago about a problem with photoshop. i got a blue screen while using it on a very undemanding task.

i just got a second blue screen, and decided to start a new thread, because this time photoshop was open, but minimized. i was surfing.

i managed to take a blurry photo of the screen. the error is 'a clock interrupt was not received on a secondary processor within the allocated time interval'. i've never uploaded a minidump before - if someone could give me specific instructions on how, i would be grateful. the last blue screen also said something about 'clock'.

this is a brand new machine. mostly - i bought a new cpu, mb, ram, graphics card, and case, and vista, and had it assembled with my old hard drives. vista crashed 4 times in a week, and i switched to 7. after the last blue screen, i tried what i could and finally reinstalled windows and formatted my second drive, and switched to avast av. bios and all drivers are up to date.

dear god, help me!!! i've never had such a fast, fancy machine, and it has already kakked on me 6 times!!!
Could you goto c:\windows\minidump, zip the dump file (*.dmp) and upload it for us to look at. If you cant find it in minidump you can search for it *.dmp

thanks in advance

Ken
My System SpecsSystem Spec
28 Aug 2009   #3
briligg

windows 7 x64
 
 

the minidump file is empty. under properties, it shows the file has 0 bytes. it was created 24 minutes ago though. 'show hidden files' is checked.

i could upload the photo... it's blurry, but readable...
My System SpecsSystem Spec
.

28 Aug 2009   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by briligg View Post
the minidump file is empty. under properties, it shows the file has 0 bytes. it was created 24 minutes ago though. 'show hidden files' is checked.

i could upload the photo... it's blurry, but readable...
Not much there but go for it. you may also have write an event unchecked in system cpanel>advanced settings>startup
My System SpecsSystem Spec
28 Aug 2009   #5
briligg

windows 7 x64
 
 

here's the image
My System SpecsSystem Spec
28 Aug 2009   #6
zigzag3143

Win 8 Release candidate 8400
 
 

You search for *.dmp? cause the pic shows its saving memory to disk
My System SpecsSystem Spec
28 Aug 2009   #7
briligg

windows 7 x64
 
 

i searched in windows for *.dmp, nothing.
i'm in the control panel - where's the advanced settings? (sorry i'm kind of a noob.)
My System SpecsSystem Spec
28 Aug 2009   #8
briligg

windows 7 x64
 
 

ah, got it
My System SpecsSystem Spec
28 Aug 2009   #9
zigzag3143

Win 8 Release candidate 8400
 
 

My fault for not explaining it better. You could check event viewer (type event viewer in search) to see if there are any errors listed that relate to the problem
My System SpecsSystem Spec
28 Aug 2009   #10
briligg

windows 7 x64
 
 

startup and recovery is all checked like it should be...
My System SpecsSystem Spec
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 bluescreen - twice




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