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BSOD sudden crash, no acces to system. 0x19.
I went for a one week vacation and when I returned, my computer was crashed. My dad, who was at home, said he received a prompt which he did not read in a hurry and pressed either yes or no. Since then the computer crashes after the Windows 7 logo with a 0x0000019 error.
I was able to access it through safe mode. But since a few days, every access point is lead to a crash. 0x19 is the most common. Others include 0x8E, 0x7E, 0xC2 and 0x24 with an ntfs.sys error. I have window 8 DP and windows xp side-installed on it. So I can just access the directory easily. I tried using solutions from other threads and forums but none worked.
I suspect it is due to Norton Ghost Trial version, because when I ran Bluescreenview, it showed symsnap.sys as an error. So........I deleted the file from the directory. But that did no good. I cannot even uninstall it because as I said, I cannot boot Windows 7. Any help from anyone will be highly appreciated. Thanks in advance.:)
My system specs:
-- Windows 7 Ultimate x86
-- OS downloaded from the internet.
-- works fine for hours.
-- reinstalled twice.
-- the first one was an OEM.
-- System bought around an year ago.
-- Last installation working well since 5-6 months.
NOTE: I don't want to lose any data by re-installing.
I attached the report of the perfmon i ran from windows 8.