BSOD when playing BF3 (Battlefield 3), error 0x000000fc

rikbrouwer · 11 May 2012

James7679 said:

Is the Firmware up to date on the SSD?

No, the firmware on the SSD is not the latest. I'm running 1.29 on the OCZ Vertex 2. The lastest version seems to be 1.35. It should be able to update on the fly, however AHCI should be enabled in order to do this from Windows, and unfortunately my MB doesn't support AHCI. There's a Linux based boot tool, which can update my SSD, but all the data will be erased.

As for the chkdsk, I ran it ons my (primary) SSD, as well as my (secondary) HDD which contains the BF3 install. Both of them reported that no errors were found.

Back to the SSD and its firmware. Do you think it's wise to backup my files, flash the firmware (and format it in the process) and reïnstall everything?

I'll do it anyway.. be back in a few hours then

Update:
Ok, I'm back earlier than expected. The boot flash tool wasn't able to flash the firmware either. It warned me that only AHCI drives are able to update and IDE drives might result in an error. I continued anyway, and indeed it gave me an error. Should I buy a new motherboard?

Added the new crash reports zip to the first post

James7679 · 11 May 2012

No, let's not replace parts yet.

First, make sure all of your MoBo's drivers and BIOS are up to date. http://www.asus.com/Motherboards/AMD...N68T/#download
Second, make sure that your GPU drivers are up to date. ATI Catalyst
Third, remove all exteral devices not necessary. Basically, all you want connected is the Monitor, keyboard, and mouse.

Test after doing these things and post back.

We may go ahead and try installing Windows 7 to a partition on one of your spinners if the above doesn't work. If you decide to do this, make sure that you disconnect your other drives before installing.

rikbrouwer · 24 May 2012

Thank you James,

Drivers:
- Motherboard all separate drivers are up to date.
- BIOS is up to date
- GPU Driver is the latest

Unnecessary devices disconnected:
- printer (HP Deskjet F370)
- tablet (Bamboo One)
- webcam (Logitech C270)

Still connected:
- Mouse (Logitech G5)
- Keyboard (Logitech K800)
- Monitors (2x Samsung Syncmaster 930BF)
- Ethernet, Power cord, Headphones.. and thats it.

Problem still exists, however.. The BSODs while playing BF3 seem to have disappeared. They happen sometimes when I close BF3, but also had them when watching a youtube video. This didn't happen before, so in some way the situation degraded.

BF3 still crashes a lot though. But this is very irregular. Sometimes within 5 minutes, and sometimes after an hour.

What is my next step?

writhziden · 24 May 2012

Upload your crash reports for us to analyze.

rikbrouwer · 25 May 2012

writhziden said:

Upload your crash reports for us to analyze.

Do you mean the minidumps from the BSODs? (attached them to this post) Or did you mean the non-BSOD crash reports, when Windows tells me BF3.exe has stopped working? Don't know how to post these..

writhziden · 25 May 2012

The https://www.sevenforums.com/crashes-d...tructions.html provide both the .dmp files and the event logs that show errors when applications crash without a blue screen crash.

Crashes indicate graphics card problems; could be drivers or hardware. Let's start with the drivers/software side of things. Re-install or install the latest drivers for your display card. Your current drivers may be corrupted and/or outdated. Use the following method to re-install the drivers.

Download the drivers you want for your display card(s)
Click Start Menu
Click Control Panel
Click Uninstall a program
For AMD:
- Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
- If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
  1. Click Start Menu
  2. Right Click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Expand Display adapters
  6. Do the following for each adapter (in case you have multiple display cards)
    - Right click the adapter
    - Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    - Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    Alternatively:
    1. Login as an adminstrative user
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Expand Display adapters
    7. Do the following for each adapter (in case you have multiple display cards)
      - Right click the adapter
      - Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      - Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
- Restart your computer after uninstalling drivers for all display cards
- Install the driver you selected for the display cards once Windows starts

Also, the 12.x drivers for ATI cards have caused issues on some systems. Try finding an older driver 11.9 or prior and installing that. See if it helps.

James7679 · 31 May 2012

were you able to get this resolved?

rikbrouwer · 04 Jun 2012

I've uninstalled the video drivers as writhziden explained, and reïnstalled the latest (Catalyst 12.4).
Haven't had much time for intensive BF3 testing, but my computer didn't crash in the first 2 hours (cumulative) of BF3. I'll do some more testing the next few days maybe, then report back.

writhziden · 04 Jun 2012

Alright, sounds like good steps. Thank you for keeping us updated. :) Look forward to a response in a few days or more; however long it takes is fine and there is no rush.

rikbrouwer · 20 Jun 2012

Ok, the driver removal and reinstall seemed to work pretty well, but today I got two BSOD's while playing BF3. One in between two round, and one midgame. Shall I reupload these crash reports?