New
#11
Making great progress
I have 2 back up systems:
Local: USB-connected Seagate (Drive L) Scheduled daily at noon. No back-up pending.
On-line: Crashplan. Just checked the logs and there are some files not being backed-up which causes the back-up process to re-start every few minutes. Last bad back-up was at 4:37PM. Once I cleaned the files up (bad file types, etc), the following back up attempt was completed successfully and now there are no pending back ups. To my pleasant surprise, the following is showing in the event logs:
Last VSS error (EVENT ID 12294 ) at 4:37PM
At 4:40PM VSS Information (EVENT ID 8224): The VSS service is shutting down due to idle timeout.
And 2 hours later, still no VSS errors since:)
Also, at 4:37PM last Disk error (EVENT ID 11: The driver detected a controller error on \Device\Harddisk5\DR5
And 2 hours later, still no Disk errors since:)
Question 1: While this is great news (in addition to no more BSOD events:)), I am puzzled by the following: the Disk errors (EVENT ID 11) say The driver detected a controller error on \Device\Harddisk5\DR5
Harddisk5 is an external USB hard drive which is NOT backed-up on line to Crashplan server. Does it make sense that this error would go away when the pending on-line backups to Crashplan stopped?
Question 2: the only errors since 4:37PM are 2 CAPI2 errors (EVENT IT 4107) even though I followed the recommendations at Event ID 4107 or Event ID 11 is logged in the Application log in Windows and in Windows Server to resolve. I used the “Fix It” method (Microsoft Fix it 50531). Could it be that the "Fix It" method didn’t work and that I should try the alternative manual method described?
Question 3: I continue to have the problem which I mentioned at the beginning of this thread i.
During my debugging efforts I also ran System Health Report. I always get ONE error as follows:
Symptom: A service is reported as having an unexpected error code
Cause: One or more services has failed. The service did not stop gracefully, suggesting the service may have crashed or one of its components stopped in an unsupported way.
Details: Service exited with code not equal to 0 or 1077
If I double-click on “A service is reported as having an unexpected error code” I get the following:
Abnormally Stopped System Services
Path: C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
Any suggestion on how to handle?
Thanks again for the patience and for the very effective guidance,