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Windows 7: Frequent BSOD when closing laptop and improperly powering down

03 May 2012   #1

Windows 7 Premium 64bit
Frequent BSOD when closing laptop and improperly powering down

I've had this problem for quite a while and my warranty expired 2 days ago. Basically, almost every time I close my laptop it doesn't power down properly and can still be heard running. One time, I opened it back up and noticed a Bluescreen. I tried calling HP but they were unwavering about the Warranty. Any help would be greatly appreciated.

HP dm4-1265dx
Windows 7 Premium 64bit

oblem signature:] Problem Event Name: BlueScreen\
\sxw2 a
OS Version: 6.1.7601.
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800419D930
BCP3: FFFFF80000B9C518
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
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My System SpecsSystem Spec
04 May 2012   #2

Win 8 Release candidate 8400

These were all Related to NETw5s64.sys Wireless WiFi Link Driver from Intel Corporation. It is basically taking to long (10 mins) to respond. I would re-install the newest driver available.

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
04 May 2012   #3

Windows 7 Premium 64bit

Thanks zigzag.
My System SpecsSystem Spec


 Frequent BSOD when closing laptop and improperly powering down

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