Frequent BSOD when closing laptop and improperly powering down


  1. Raikou
    Posts : 2
    Windows 7 Premium 64bit
       New #1

    Frequent BSOD when closing laptop and improperly powering down


    I've had this problem for quite a while and my warranty expired 2 days ago. Basically, almost every time I close my laptop it doesn't power down properly and can still be heard running. One time, I opened it back up and noticed a Bluescreen. I tried calling HP but they were unwavering about the Warranty. Any help would be greatly appreciated.

    HP dm4-1265dx
    Windows 7 Premium 64bit

    oblem signature:] Problem Event Name: BlueScreen\
    ny6jh7
    \sxw2 a
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA800419D930
    BCP3: FFFFF80000B9C518
    BCP4: FFFFFA800D5FAC00
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\072311-44039-01.dmp
    C:\Users\Raikou87\AppData\Local\Temp\WER-76159-0.sysdata.xml
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    These were all Related to NETw5s64.sys Wireless WiFi Link Driver from Intel Corporation. It is basically taking to long (10 mins) to respond. I would re-install the newest driver available.

    Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


    http://us.norton.com/support/kb/web_...080710133834EN

    Microsoft Security Essentials - Free Antivirus for Windows
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  4. Raikou
    Posts : 2
    Windows 7 Premium 64bit
    Thread Starter
       New #3

    Thanks zigzag.
      My Computer
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