BSOD and lockups seemingly at random


  1. Posts : 3
    windows 7 ultimate x64
       #1

    BSOD (Locale ID: 1033) + lockups seemingly at random


    I have been getting some BSOD's and other random lockups, of which always need a hard reset (system will not respond/cant open task manager). It happens seemingly at random, watching a TV show online, browsing, watching recorded TV or listening to music, sitting idle, etc.

    This machine is my HTPC:

    Windows 7 Ultimate x64 (retail)
    Most Hardware is about 18 months old
    Mobo: GA-p55-USB3
    RAM: G,skill ddr3 1333 4 GIG (f3-10600cl8d-4gbhk)
    CPU: i5 750
    Running 2 WD 80 gig HDD on raid 0
    Sapphire HD6570
    Fresh install (4 days old)
    Basic use is running Mediaportal (TV, DVD/blu-ray, music) and use chrome for internet content.


    Thank you for the help.

    Added:
    Code:
    Problem signature:
       Problem Event Name: BlueScreen
       OS Version: 6.1.7601.2.1.0.256.1
       Locale ID: 1033
     
    
     Additional information about the problem:
       BCCode: 9f
       BCP1: 0000000000000003
       BCP2: FFFFFA80052E2050
       BCP3: FFFFF80001A7A518
       BCP4: FFFFFA80088AD810
       OS Version: 6_1_7601
       Service Pack: 1_0
       Product: 256_1
     
    
     Files that help describe the problem:
       C:\Windows\Minidump\050212-30778-01.dmp
       C:\Users\HTPC\AppData\Local\Temp\WER-58593-0.sysdata.xml
     
    
     Read our privacy statement online:
       http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
     
    
     If the online privacy statement is not available, please read our privacy statement offline:
       C:\Windows\system32\en-US\erofflps.txt
    Last edited by BadElbow; 04 May 2012 at 19:56. Reason: Add info
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    Security Software: ??? I recommend either of these two setups:
    Download and install the security setup of your choice, update the software, and then run a full scan of your system for viruses and malware. If you only install MSE, I would also suggest installing and updating Malwarebytes : Free anti-malware, anti-virus and spyware removal download, but do not start the free trial/full version of Malwarebytes. Run a full scan with Malwarebytes after updating it. Post back the results.


    Your Intel storage controller driver is corrupted. It is the controller for your hard disk through Windows. First, download the latest Intel(R) Rapid Storage Technology driver from GIGABYTE - Motherboard - Socket 1156 - GA-P55-USB3 (rev. 2.0) -> Downloads -> Driver -> Windows 7 64bit -> SATA -> Intel® Rapid Storage Technology 10.6.0.1002

    Uninstall your Intel Controller through Device Manager.
    1. Log in as an administrative user
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager
    6. Expand IDE ATA/ATAPI Controllers
    7. Right click the Intel Controller
    8. Click Uninstall (do not hit OK yet)
    9. Put a tick in the box to Delete driver software for this device
    10. Click OK
    11. Restart your computer if asked
    12. Install the downloaded drivers.
      My Computer


  3. Posts : 3
    windows 7 ultimate x64
    Thread Starter
       #3

    writhziden, thanks for the help. I ran both MSE and malwarebytes, both showing no issues (see below). I followed your instructions to uninstall my Intel controller by going to 'system controllers' and uninstalled my Intel controller. I made sure to check 'delete driver software for this device', afterward a reboot was called for. upon reboot the driver is auto installed, making it so I couldn't install the new downloaded driver.

    What did I mess up?

    Code:
    Malwarebytes Anti-Malware 1.61.0.1400
    www.malwarebytes.org
    
    Database version: v2012.05.05.08
    
    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    HTPC :: ODIN [administrator]
    
    5/5/2012 4:20:47 PM
    mbam-log-2012-05-05 (16-20-47).txt
    
    Scan type: Full scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 320952
    Time elapsed: 35 minute(s), 9 second(s)
    
    Memory Processes Detected: 0
    (No malicious items detected)
    
    Memory Modules Detected: 0
    (No malicious items detected)
    
    Registry Keys Detected: 0
    (No malicious items detected)
    
    Registry Values Detected: 0
    (No malicious items detected)
    
    Registry Data Items Detected: 0
    (No malicious items detected)
    
    Folders Detected: 0
    (No malicious items detected)
    
    Files Detected: 0
    (No malicious items detected)
    
    (end)
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    How is the system running at present? You may not have messed anything up; instead Windows installed the driver it felt was most appropriate from its online database. If the system is responding well, then it did a good job. If it is not, we can get around the automatic installation that Windows does. Let us know if more steps are needed.
      My Computer


  5. Posts : 3
    windows 7 ultimate x64
    Thread Starter
       #5

    Thanks writhziden, I will check back if something goes wrong; at the present its running well.

    Again, I really appreciate the help.
      My Computer


 

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