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Windows 7: BSOD and lockups seemingly at random

04 May 2012   #1

windows 7 ultimate x64
BSOD (Locale ID: 1033) + lockups seemingly at random

I have been getting some BSOD's and other random lockups, of which always need a hard reset (system will not respond/cant open task manager). It happens seemingly at random, watching a TV show online, browsing, watching recorded TV or listening to music, sitting idle, etc.

This machine is my HTPC:

Windows 7 Ultimate x64 (retail)
Most Hardware is about 18 months old
Mobo: GA-p55-USB3
RAM: G,skill ddr3 1333 4 GIG (f3-10600cl8d-4gbhk)
CPU: i5 750
Running 2 WD 80 gig HDD on raid 0
Sapphire HD6570
Fresh install (4 days old)
Basic use is running Mediaportal (TV, DVD/blu-ray, music) and use chrome for internet content.

Thank you for the help.

Problem signature:
   Problem Event Name: BlueScreen
   OS Version: 6.1.7601.
   Locale ID: 1033

 Additional information about the problem:
   BCCode: 9f
   BCP1: 0000000000000003
   BCP2: FFFFFA80052E2050
   BCP3: FFFFF80001A7A518
   BCP4: FFFFFA80088AD810
   OS Version: 6_1_7601
   Service Pack: 1_0
   Product: 256_1

 Files that help describe the problem:

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My System SpecsSystem Spec
04 May 2012   #2

Windows 7 Home Premium 64 Bit

Security Software: ??? I recommend either of these two setups:Download and install the security setup of your choice, update the software, and then run a full scan of your system for viruses and malware. If you only install MSE, I would also suggest installing and updating Malwarebytes : Free anti-malware, anti-virus and spyware removal download, but do not start the free trial/full version of Malwarebytes. Run a full scan with Malwarebytes after updating it. Post back the results.

Your Intel storage controller driver is corrupted. It is the controller for your hard disk through Windows. First, download the latest Intel(R) Rapid Storage Technology driver from GIGABYTE - Motherboard - Socket 1156 - GA-P55-USB3 (rev. 2.0) -> Downloads -> Driver -> Windows 7 64bit -> SATA -> Intel® Rapid Storage Technology

Uninstall your Intel Controller through Device Manager.
  1. Log in as an administrative user
  2. Click Start Menu
  3. Click Control Panel
  4. Click Hardware and Sound
  5. Click Device Manager
  6. Expand IDE ATA/ATAPI Controllers
  7. Right click the Intel Controller
  8. Click Uninstall (do not hit OK yet)
  9. Put a tick in the box to Delete driver software for this device
  10. Click OK
  11. Restart your computer if asked
  12. Install the downloaded drivers.
My System SpecsSystem Spec
05 May 2012   #3

windows 7 ultimate x64

writhziden, thanks for the help. I ran both MSE and malwarebytes, both showing no issues (see below). I followed your instructions to uninstall my Intel controller by going to 'system controllers' and uninstalled my Intel controller. I made sure to check 'delete driver software for this device', afterward a reboot was called for. upon reboot the driver is auto installed, making it so I couldn't install the new downloaded driver.

What did I mess up?

Malwarebytes Anti-Malware

Database version: v2012.05.05.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
HTPC :: ODIN [administrator]

5/5/2012 4:20:47 PM
mbam-log-2012-05-05 (16-20-47).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 320952
Time elapsed: 35 minute(s), 9 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

My System SpecsSystem Spec

06 May 2012   #4

Windows 7 Home Premium 64 Bit

How is the system running at present? You may not have messed anything up; instead Windows installed the driver it felt was most appropriate from its online database. If the system is responding well, then it did a good job. If it is not, we can get around the automatic installation that Windows does. Let us know if more steps are needed.
My System SpecsSystem Spec
06 May 2012   #5

windows 7 ultimate x64

Thanks writhziden, I will check back if something goes wrong; at the present its running well.

Again, I really appreciate the help.
My System SpecsSystem Spec

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