After going through the Event Viewer, I have found you have a lot of DCOMM errors. Do you remember when this problem first started? If so can you either use an Image you have created, or use System Restore to restore the system to a time when it was working properly? Also, you need to run sfc/ scannnow.
You also have a lot of Disk errors. This could be a result of out of date drivers BIOS or a DISC that is going bad. There are a lot of updates for your Laptop, including BIOS, Firmware, hotfixes, chipset drivers, etc. Please update your BIOS and all drivers here. Also, please run Disk Check.
hi currently i have had Norton 360 as my anti-virus but as you suggested i the previous post i removed it an added the mentioned programs,tho after the malware program scanned and removed malware problems it wanted to restart my laptop but had a shitfit and had several issues with coming back on but its startedup again still slow as ever, is norton 360 not as good as the bill it to be then? as the malware program had 101 issues that my norton has never flagged?
Wow, would you mind uploading the logs? Did you run Malwarebytes full scan on all User Accounts?
Also, did you use the Norton 360 uninstaller?
Did you install and run Microsoft Security Essentials?
After you confirm those items, there is more that you can do.
hi yes norton is uninstalled and yes both the programs you said are now on an have had full scans, running the sfc/scannow at moment already done the disk scan checkon boot up,haveing a few problems with the bios an driver download tho, as i download un unzip them im left with a file that i cant open or install i am unsure what i need to do when i unzip or am i downloading the wrong thing? oh an here the log from malware
Okay, run sfc/ scannow 3 times. After you do that, run disk check. Then we'll see about the updates etc.
yeah half way through the second scan now, wil do it again and the boot diack scan too i think i might of found the program to install the driver, it a winflash program inmy start up tray and when i open it it says about updatind bios an for the download files, so im guessin this is what i needed? will wait for all the scans first tho
so far with scannow there are no integrity violations
You may also want to run malwarebytes again. In a perfect world, it would remove all malware on the first run, but sometimes malware is more malicious and makes itself difficult to remove.
well finished the scans, boot malware and the sfc/scannow no problems reported with them
Last edited by yulaw99; 15 May 2012 at 04:28.
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