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Windows 7: BSOD Help!

02 Sep 2009   #11
enterbay

Windows7 64-Bit
 
 

Quote   Quote: Originally Posted by usasma View Post
A BSOD doesn't always mean a driver - it's just most of the time it does. So this can be other stuff also.

Please upload the dump files that have been created since your last upload.
Ok here's the latest dump from my latest BSOD.

Thanks again!


My System SpecsSystem Spec
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02 Sep 2009   #12
usasma
Microsoft MVP

 
 

It still blames the netw5v64.sys driver - even though you've updated it.

It's possible that the wireless card is broken. Are you able to open the laptop enough to get at the card and try to reseat it? Make sure that the battery is out and the cord is unplugged when doing this.

The Synaptics touchpad driver was updated - but not a lot. I don't think it's a problem, but just wanted to bring it up for "completeness"

Have you uninstalled the ATK utility from your system, then downloaded a copy from the Asus website and then installed it in compatibility mode?

Beyond that, I'd have to wonder if uTorrent or an infection are causing this.

Also, I'd like to try running Driver Verifier - but please read the following instructions thoroughly before trying it, it can render your system unbootable:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Automatically select unsigned drivers" and click "Next"
If no drivers show up, then select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.
My System SpecsSystem Spec
02 Sep 2009   #13
kemo

Ubuntu 10.10 64bit, Windows 7 Ultimate 64bit
 
 

where exactly are these "dump" files? I've searched "dmp" and can't find a thing regardless how many times I get the classic BSOD. If someone could PM an answer, that'd be great. I regularly get a BSOD per use on 7 and it's killing me to find out what the culprit is.
My System SpecsSystem Spec
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02 Sep 2009   #14
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by kemo View Post
where exactly are these "dump" files? I've searched "dmp" and can't find a thing regardless how many times I get the classic BSOD. If someone could PM an answer, that'd be great. I regularly get a BSOD per use on 7 and it's killing me to find out what the culprit is.
Kemo

They are usually in c:\windows\minidump, or failing that search for *.dmp on the drive whre you os is.

Ken
My System SpecsSystem Spec
02 Sep 2009   #15
kemo

Ubuntu 10.10 64bit, Windows 7 Ultimate 64bit
 
 

Yeah I don't have anything that shows up from search. There isn't even a "minidump" folder in windows folder.
My System SpecsSystem Spec
02 Sep 2009   #16
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by kemo View Post
Yeah I don't have anything that shows up from search. There isn't even a "minidump" folder in windows folder.
Kemo

minidump may be hidden, you need to show all files/folders

ken
My System SpecsSystem Spec
02 Sep 2009   #17
kemo

Ubuntu 10.10 64bit, Windows 7 Ultimate 64bit
 
 

I have it set up to show hidden files and folders, especially OS files/folders and still nothing.
My System SpecsSystem Spec
02 Sep 2009   #18
Antman

 

I do not generate dump files under this condition.
My System SpecsSystem Spec
03 Sep 2009   #19
kemo

Ubuntu 10.10 64bit, Windows 7 Ultimate 64bit
 
 

This is how mine is set... still not seeing them

Is it supposed to be on small memory???
My System SpecsSystem Spec
03 Sep 2009   #20
usasma
Microsoft MVP

 
 

Please follow the steps in this post to set the system for minidumps: Change dump file location & size to Minidumps - Vox
My System SpecsSystem Spec
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 BSOD Help!




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