BSOD or freeze after leaving sleep mode


  1. gameleon
    Posts : 8
    Windows 7 Professional x64
       New #1

    BSOD or freeze after leaving sleep mode


    Hi there,

    I'm currently having a BSOD/Freezing issue with on of my computers.
    Whenever I'm leaving S3 sleep mode there's a chance the PC either:

    -Gives a BSOD with a error concerning csrss.exe
    -Freezes completely (including the mouse pointer) and needs to be shut down
    -Shuts down by itself

    These issues do not happen every single time I leave sleep mode, but they start to appear more often with every passing week.

    I already tried the following:

    -Updated all drivers where possible
    -Flashed the BIOS to the newest version
    -Removed the extra 500GB hard disk drive

    All to no avail: the issues still appeared.

    My system specs are:

    -ASUS P8P67D Rev 3.1 Mainboard (BIOS version 2302)
    -Intel Core i5 2500 3,30Ghz
    -4096MB DDR3-1333 RAM
    -Asus ENGT440
    -60GB Corsair SSD Drive SATA (Windows installed on this drive)
    -Western Digital Caviar Green 500gb
    -Windows 7 Home Premium 64bit
    -2x Sony NEC DVD RW Drives

    The Windows installation is the original OS that came with the computer. It's not been reinstalled yet and the computer is about 3 months old.

    I attached a zip file which contains all the crash dumps and perflog generated.
    Last edited by gameleon; 11 May 2012 at 12:14. Reason: Added a little more system information
      My Computer
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    These are all over the map but two things are active at the time of these crashes. First Bitlocker and second and more importantly Symantec.

    I will bet it is the Symantec and were it me I would remove and replace it with MSE at least to test.

    Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


    http://us.norton.com/support/kb/web_...080710133834EN

    Microsoft Security Essentials - Free Antivirus for Windows


    BTW your PowerIso driver needs updating.
      My Computer
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  4. gameleon
    Posts : 8
    Windows 7 Professional x64
    Thread Starter
       New #3

    zigzag3143 said:
    These are all over the map but two things are active at the time of these crashes. First Bitlocker and second and more importantly Symantec.

    I will bet it is the Symantec and were it me I would remove and replace it with MSE at least to test.

    Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


    http://us.norton.com/support/kb/web_...080710133834EN

    Microsoft Security Essentials - Free Antivirus for Windows


    BTW your PowerIso driver needs updating.
    It seems to be Symantec as I've haven't had any issues or crashes ever since I removed it from the PC. Thanks for the help.
      My Computer
    Quote Quote

 

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