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Windows 7: Laptop freezes and makes buzzy sound when listening to music.

13 May 2012   #1

Windows 7 Ultumate 32bit
Laptop freezes and makes buzzy sound when listening to music.

Hello guys, I've had the freezing problem for months and so far no solution. My laptop runs fine when I play games, or browse, as long as i don't watch videos or listen to music, it doesn't mind if online or from my drive. Tried different software but no luck. I would think it's hardware, but i don't have this problem on linux.I ran windows 8 for a few days, didn't see the freezing there, but I don't like the OS.
I think the problem is with the audio drivers or something, I tried old and new ones, but no result.
I am running win7 ultimate 32bit (64 doesn't help either). My laptop is Acer Extensa 5635zg. I attach the Windows_NT6_BSOD_jcgriff2 report+ the everest report inside the zip, where you can find the hardware information about my laptop.
Laptop has been running fine for 2 years, I've had it for 3.
Thank you in advance!

p.s. the method described in this thred doesn't work for me

My System SpecsSystem Spec
14 May 2012   #2

Windows 7 Home Premium 64 Bit

Since you believe this to be driver related, please enable Driver Verifier as follows:
  • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. In Windows 7:
    • Click the Start Menu
    • Type verifier in Search programs and files (do not hit enter)
    • Right click verifier and click Run as administrator
    • Put a tick in Create custom settings (for code developers) and click next
    • Put a tick in Select individual settings from a full list and click next
    • Set up the individual settings as in the image and click next
      Attachment 211794
    • Put a tick in Select driver names from a list
    • Put a tick next to all non-Microsoft drivers.
    • Click Finish.
    • Restart your computer.

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    Thanks to zigzag3143 for contributing to the Verifier steps.
    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
    The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.

    When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
    verifier /reset
    -> Restart your computer.

The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
The dependency service or group failed to start.
For the services, if you
  • open the Start Menu and type Services into the Search programs and files, you will get a few options.
  • Right click on the option with gears as the icon and Run as administrator.
  • Right click any services that are complaining that their dependencies are not running (these are the services I put in bold in the above code).
  • Click Properties.
  • Go to the Dependencies tab, and in the first box, a list of services that service depends on will be given.
  • Write down the services that need to start for dependencies to be resolved.
  • Make sure these services are all set to start automatically by
    • right clicking those services,
    • clicking properties,
    • going to the General tab,
    • and making the Startup type is Automatic.
My System SpecsSystem Spec

 Laptop freezes and makes buzzy sound when listening to music.

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