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Windows 7: Laptop Crashes

13 May 2012   #1
Hogemister

Microsoft Windows 7 Home Premium 64bit
 
 
Laptop Crashes

Hi, I have an ongoing problems with Crashes on my laptop they are rarely BSODs and are usually just like interrupts which black out my screen and cause me to have to restart my laptop.
My laptop also occasionally freezes on the windows screen or when i finally log into my account.

Dump Files
Attachment 211598

System Health Report
Attachment 211600

System Info
Attachment 211599

Some more information:
I run AVG bought and paid for as my Anti Virus system and have preformed numerous full scans with no problems at all.

I also have AVG PC Tune up which i check often and scan for to optimize my Laptops performance once again besides the usual defrag nothing serious has ever been captured.

I Have the free version of Malware Bytes, didn't start the trial so its always on my computer. Again Scans come up impeccably clean.

I downloaded and used Memtest86+ ran 10 passes completely clean nothing was reported in need of fixing.

Sfc /scannow came back as no integrity errors

An Extended Version of Windows Memory Diagnostics with 5 passes came back clean also.

I am in need of dire help, I'm not very tech savy so i may need idiot proof directions, if there is information you need me to collect.
All i am aware of is i've tried everything i know of to find this problem and fix it but it still exists.

There is no overheating of any sort.

I do However use an external Hard drive to Store most of my video games in (WoW, LoL, SWtoR, Diablo 3, Warcraft 3)
And after multiple crashes the Software needed to access my Hard Drive "Stops Working" and ill need to uninstall and re install it. Its a WD Smartware product.

I feel like i'm flipping a coin when i turn on my laptop because it will crash numerous times and then finally that one time my laptop runs smooth w/o a problem.

Please help its making me a Sad Panda

Forever in your debt
-Maxx


My System SpecsSystem Spec
.
13 May 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Several different kinds of crashes but most point to your AVG. I would remove and replace it at least to test.

I note you have AVG.
AVG can be a contributing cause of BSOD'S .
Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide


Microsoft Security Essentials - Free Antivirus for Windows





Old drivers needing updating
Code:
wdcsam64.sys    4/16/2008 4:39:08 AM        fffff880`05f7b000    fffff880`05f7e880    0x00003880    0x4805bb2c                        
iaStor.sys    6/4/2009 9:53:40 PM        fffff880`0102e000    fffff880`0114a000    0x0011c000    0x4a287aa4                        
DualViewFilter.sys    6/10/2009 11:38:00 PM        fffff880`05c4b000    fffff880`05c58000    0x0000d000    0x4a307c18                        
EMSC.SYS    6/19/2009 4:35:47 PM        fffff880`01bf5000    fffff880`01bff000    0x0000a000    0x4a3bf6a3                        
enecir.sys    6/28/2009 10:17:30 PM        fffff880`05216000    fffff300`05233000    0xfffffa800001d000    0x4a48243a
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
Driver Reference Table (DRT)
My System SpecsSystem Spec
14 May 2012   #3
Hogemister

Microsoft Windows 7 Home Premium 64bit
 
 

EMSC.SYS 6/19/2009 4:35:47 PM fffff880`01bf5000 fffff880`01bff000 0x0000a000 0x4a3bf6a3

I checked on the (DRT) says its updated from Windows Update however i cant find an updated version on Windows and search results aren't leading me anywhere
My System SpecsSystem Spec
.

14 May 2012   #4
Hogemister

Microsoft Windows 7 Home Premium 64bit
 
 

i found this website for
iaStor.sys 6/4/2009 9:53:40 PM fffff880`0102e000 fffff880`0114a000 0x0011c000 0x4a287aa4

Intel(R) PCHM SATA AHCI Controller 6 Port Driver Download - PC Pitstop Driver Library

However the only update they have allowing me to download is the one i already have that is outdated
My System SpecsSystem Spec
14 May 2012   #5
Hogemister

Microsoft Windows 7 Home Premium 64bit
 
 

Im Having real trouble finding any of these updates online can anyone help?


Sorry
My System SpecsSystem Spec
14 May 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

It would be easier to help you if we knew what system you had. Did you build it, or did you buy it? If you bought it, provide us with your vendor (HP, Dell, etc.) and the model number.

Also, use System Info - See Your System Specs to fill in the rest of your system specs.
My System SpecsSystem Spec
14 May 2012   #7
Hogemister

Microsoft Windows 7 Home Premium 64bit
 
 

I have my System info Linked up top, also i bought it but customized it and they put it together. so kinda in between i used ibuypower.com
My System SpecsSystem Spec
14 May 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

You can find your drivers here: Welcome to Compal Driver Download Site!

IMSM is the Intel controller driver that is referred to as outdated.
My System SpecsSystem Spec
14 May 2012   #9
Hogemister

Microsoft Windows 7 Home Premium 64bit
 
 

Thanks i can take it from here haha

Helped me out a lot thanks again
-Maxx
My System SpecsSystem Spec
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