Photoshop Causes Blue Screen Crash

dollanganger · 15 May 2012

Please bear with me I’m not very tech savvy.
Right now the problem computer is off line because I need to the internet for my work laptop until tonight.
I will do my best to upload my system specs.
Questions:

-Anak mentions adobelmsvc.exe This MAY be the problem! On 5-10-12 I attempted to open a secure PDF file in Photoshop I was warned against doing! Of course I didn’t listen to reason. This file was never on my harddrive but the problem remains. Is there a way to correct and repair or remove adobelmsvc.exe?
-Anak also mentions Adobe’s instructions to remove Photoshop. They seem to begin with attempting to reinstall Photoshop. Will this cause further problems?
-Is there a way to remove Photoshop by erasing its program files?
-What’s the best step? Trying to remove Photoshop or fixing the adobelmsvc.exe? I will not proceed until advised.
-What is JCGRIFF?

Answers to Anak’s questions:
-Under control panel I did attempt to repair Photoshop. The repair didn’t crash the system but afterward the same problem remained.

-I did attempt to uninstall in Safe Mode but Safe Mode would not allow me to uninstall a program.

dollanganger · 15 May 2012

I tried to download the "system spec" program but I got "CLR Error 80004005"

writhziden · 15 May 2012

dollanganger said:

Please bear with me I’m not very tech savvy.
Right now the problem computer is off line because I need to the internet for my work laptop until tonight.
I will do my best to upload my system specs.
Questions:

-Anak mentions adobelmsvc.exe This MAY be the problem! On 5-10-12 I attempted to open a secure PDF file in Photoshop I was warned against doing! Of course I didn’t listen to reason. This file was never on my harddrive but the problem remains. Is there a way to correct and repair or remove adobelmsvc.exe?
-Anak also mentions Adobe’s instructions to remove Photoshop. They seem to begin with attempting to reinstall Photoshop. Will this cause further problems?
-Is there a way to remove Photoshop by erasing its program files?
-What’s the best step? Trying to remove Photoshop or fixing the adobelmsvc.exe? I will not proceed until advised.
-What is JCGRIFF?

Answers to Anak’s questions:
-Under control panel I did attempt to repair Photoshop. The repair didn’t crash the system but afterward the same problem remained.

-I did attempt to uninstall in Safe Mode but Safe Mode would not allow me to uninstall a program.

In the link that Anak gave, you want to go through the removal process first, then do the install process. That should resolve the adobelmsvc.exe problem. The link I refer to is: Photoshop Help | Install/uninstall Photoshop CS2. Follow the steps for the Windows removal process and then for the Windows installation process.

For the JCGRIFF report, follow the https://www.sevenforums.com/crashes-d...tructions.html to create the report.

Anak · 15 May 2012

dollanganger said:

I tried to download the "system spec" program but I got "CLR Error 80004005"

This may be related to your CS2 problem. The thread starter is also having problems installing Adobe Photoshop only its CS3.

writhziden gave adequate instructions to answer your concerns about adobelmsvc.exe, and the jcgriff report, but if you are still having trouble stop, and try this, how do you fix error code 0x80004005?, follow the second post by James Lupi.

To Run a command prompt as Administrator see, Here's How Step 1: Elevated Command Prompt

Restart your machine, and then try to complete the CS2 repair or removal, and re-installation.
What you are trying to do is re-register a .dll file.

Make sure in step two of how do you fix error code 0x80004005? You use the proper Folder location, either the 32bit or the 64bit that matches your Operating System (OS).

dollanganger · 15 May 2012

OK a few updates from last time:
-I ran a search on my PC for adobelmsvc.exe and only found it under an “RKill” log file from October 2011. “RKill” was a program I ran for another computer at that time. I ran RKill again today but it didn’t come up in the new log file.
-I found adobelmsvc.exe under the “Adobe” “Common Files” “Services.” Says it hasn’t been modified since 12-10-09.
-Adobe’s suggestions for removing Photoshop were not helpful as they all involved attempting to uninstall Photoshop which causes the screen crash!
-I have not run James Lupi’s suggestion as it seem to refer to Vista not Windows 7?

Anak · 15 May 2012

dollanganger said:

OK a few updates from last time:
-I ran a search on my PC for adobelmsvc.exe and only found it under an “RKill” log file from October 2011. “RKill” was a program I ran for another computer at that time. I ran RKill again today but it didn’t come up in the new log file.
-I found adobelmsvc.exe under the “Adobe” “Common Files” “Services.” Says it hasn’t been modified since 12-10-09.
-Adobe’s suggestions for removing Photoshop were not helpful as they all involved attempting to uninstall Photoshop which causes the screen crash!
-I have not run James Lupi’s suggestion as it seem to refer to Vista not Windows 7?

RKill only stops services it should not remove any files, that is why you don't see it in the RKill log, but you still have it in the common files.

Go to services Services - Start or Disable, and see if you can find adobelmsvc or Adobe license management service, start it if it's not, and change its Startup Type to Automatic.

Also go to Control Panel\All Control Panel Items\Programs and Features
Click on Turn Windows Features On or Off in the left pane, and let it populate the list.
When it is done look for Microsoft .NET framework 3.5.1. Make sure it has a blue highlight in the checkbox to the left. Just a highlight, not a check-mark.

Then try again to repair or remove, and re-install CS2. If you still get the screen crash we will try the James Lupi file registration.
There are no concerns about it seeming to be for Vista, as Vista instructions are compatible with 7.

If all this does not work, then we will have to un-install, and then re-install all .NET framework programs you have on your machine.

dollanganger · 15 May 2012

Anak

Please bear with me. I’m my tech savvy is limited.
What is it exactly I should do?
Following your detailed instructions (thanks for the links I’d be lost without them) I was able to find services. “Adobe LM Service” is marked as “manual.” You want me to switch to “start?” I don’t see an “automatic” option.
Also note, I am not logged in as Administrator. There is only one user on my PC “(my real name)”.

Sure this won't muck up anything?

Anak · 15 May 2012

Attachment 211950

In the lower red square click on start.

In the upper red square click on the down arrow to the right of Automatic, that should open, and you can select Automatic.
This is probably where your seeing Manual, click on the down arrow to the right of Manual, and select Automatic.

It shouldn't matter if your logged in as Admin or not.

If it does muck it up, we just have to go back and change it back.

Anak · 15 May 2012

dollanganger, hate to leave, but I have to go to the store, run some errands.
Should be back in an hour or so. I will check back, hang in there your doing great!

dollanganger · 15 May 2012

Just like ET "I'll be right here."

Anak
My screens looked a bit different that the one you described.

(Tried to show you a print screen of my PC but without Photoshop I can only paste it into a Word File.)

But I changed it to automatic and hit “apply”

Result Photoshop still crashed. And when I restarted.
The Mircosoft function you mentioned is “Checked” “NOT blue.” Underneath it are two subfolders “Windows Communications Foundation HTTP Activation” and “Windows Communications Foundation non HTTP Activation.” Both are checked.
When only one is checked, it turns to “blue” what should I do here?