Windows 7: BSOD on startup

win7bsod · 15 May 2012

Windows 7 x64 Home Premium version 6.1.7601 service pack 1
Bought from Best Buy in last six months
never re-installed os
problem just started a couple of weeks ago
on boot up I get blue screen
if I just keep selecting start normally option eventually it starts up correctly
attached .zip per BSOD - Posting Instructions
Toshiba Satellite L755 and I just updated BIOS to current
any help would be greatly appreciated

zigzag3143 · 15 May 2012

Virtually of of these were Related to rtl8192ce.sys NDIS Driverr from Realtek Semiconductor Corporation. I would re-install newest.

win7bsod · 15 May 2012

zigzag3143 Virtually of of these were Related to rtl8192ce.sys NDIS Driverr from Realtek Semiconductor Corporation. I would re-install newest.
38 Minutes Ago 09:06 PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~
Somehow you're correct. If I disable this driver the problem goes away. But I cannot find a newer driver and the link you gave me costs money. What's the deal with that?

writhziden · 16 May 2012

You want: RTL8188CE which is toward the bottom of the page, so you will need to scroll down.

Based on your crash reports and system logs, yours is the Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC.

I know it may be confusing since the file is an rtl8192ce.sys and the numbers are different, but they all seem to use the same .sys file. You just need to choose the correct model for yours, which is the RTL8188CE. :)

win7bsod · 16 May 2012

Quote: Originally Posted by writhziden

You want: RTL8188CE which is toward the bottom of the page, so you will need to scroll down.

Based on your crash reports and system logs, yours is the Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC.

I know it may be confusing since the file is an rtl8192ce.sys and the numbers are different, but they all seem to use the same .sys file. You just need to choose the correct model for yours, which is the RTL8188CE. :)

I uninstalled this driver and reinstalled it but it still crashes everytime I try to connect to a wireless network.

writhziden · 16 May 2012

Did you use this method: To fully re-install a driver, use the following steps.

First, download the latest driver. Then do the next steps.
Click Start Menu
Right Click My Computer/Computer
Click Manage
Click Device Manager from the list on the left
Find the device you are trying to uninstall by expanding the appropriate set of devices
Right click the device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer only if Windows asks you to.
Install the latest driver for the device.

Alternatively:

Login as an adminstrative user.
First, download the latest driver. Then do the next steps.
Click Start Menu
Click Control Panel
Click Hardware and Sound
Click Device Manager (the last link under Devices and Printers)
Find the device you are trying to uninstall by expanding the appropriate set of devices
Right click the device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer only if Windows asks you to.
Install the latest driver for the device.

?

win7bsod · 16 May 2012

Quote: Originally Posted by writhziden

Did you use this method: To fully re-install a driver, use the following steps.

First, download the latest driver. Then do the next steps.
Click Start Menu
Right Click My Computer/Computer
Click Manage
Click Device Manager from the list on the left
Find the device you are trying to uninstall by expanding the appropriate set of devices
Right click the device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer only if Windows asks you to.
Install the latest driver for the device.

Alternatively:

Login as an adminstrative user.
First, download the latest driver. Then do the next steps.
Click Start Menu
Click Control Panel
Click Hardware and Sound
Click Device Manager (the last link under Devices and Printers)
Find the device you are trying to uninstall by expanding the appropriate set of devices
Right click the device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer only if Windows asks you to.
Install the latest driver for the device.

?

Yes. I have actually done this twice now.

writhziden · 16 May 2012

Alright, do the same for your audio drivers. They are likely also Realtek. Actually, on second thought, do the re-install with drivers for your network and audio from Toshiba Support - Homepage

Which Toshiba do you have?

I see a ton of L755-S**** laptops.

Audio and network Realtek drivers use similar resources, so sometimes both need to be re-installed.

win7bsod · 16 May 2012

Its an L755-S5217 but Toshiba doesn't list this model on their website and my audio driver is Conexant SmartAudio HD.

writhziden · 16 May 2012

Quote: Originally Posted by Conexant

PC Audio Support - Windows® 7
Conexant develops audio solutions that are used in a wide range of products including personal computers. We provide customized audio drivers to our customers, which include major computer manufacturers globally. At the request of these manufacturers, Conexant does not provide end-user support or drivers for PC audio products. If you have an issue with the audio configuration in Windows 7, please contact the manufacturer of your computer.

You may need to contact Toshiba regarding drivers for your system.

I will take a look at the .dmp files and see if I find anything new...

I do see Panda security, and it may also be interfering with your network resources. Uninstall it, then re-install the latest version. If you still have problems. try uninstalling it and installing Microsoft Security Essentials - Free Antivirus for Windows just to test.

To uninstall Panda security, use the Panda uninstaller: How can I uninstall Panda antivirus from my computer?-Technical Support-Panda Security
