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Windows 7: BSOD while shutting down computer

17 May 2012   #1

Windows 7 Home Premium 32bit.
BSOD while shutting down computer

I have Windows 7 Home Premium 32bit and when i went to shut it down i got BSOD.
Technical information
classpnp.sys-address 8c9dc3bc base at 8c9d8000,data stamp 4a5bbf18

Can anyone help.

My System SpecsSystem Spec
17 May 2012   #2

Win 8 Release candidate 8400

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
Please attach the DMP files to your next post not to post one.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
18 May 2012   #3

Windows 7 Home Premium 32bit.

Here is the dmp file
My System SpecsSystem Spec

18 May 2012   #4

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by christ462000 View Post
Here is the dmp file
Before we can even examine the underlying causes we need to update these drivers.
MarvinBus.sys    9/23/2005 5:17:57 PM        0x9b7bb000    0x9b7e9000    0x0002e000    0x43347105                        
npf_devolo.sys    1/30/2007 11:19:42 AM        0xb1f66000    0xb1f73000    0x0000d000    0x45bf620e                        
CLBStor.SYS    10/25/2007 10:38:49 PM        0x93dce000    0x93dd0880    0x00002880    0x47215339                        
WmXlCore.sys    1/24/2008 7:01:03 PM        0x9d400000    0x9d40a500    0x0000a500    0x479918af                        
WmBEnum.sys    1/24/2008 7:01:12 PM        0x9d5f5000    0x9d5f8180    0x00003180    0x479918b8                        
PxHelp20.sys    3/12/2008 9:57:44 PM        0x8435c000    0x84365200    0x00009200    0x47d88a18                        
LVUSBSta.sys    7/26/2008 10:59:36 AM        0xa156c000    0xa1574900    0x00008900    0x488b3bd8                        
lv302af.sys    4/30/2009 6:41:12 PM        0xa3ca6000    0xa3ca7c80    0x00001c80    0x49fa2908                        
LV302V32.SYS    4/30/2009 6:43:09 PM        0xa3a17000    0xa3ca5800    0x0028e800    0x49fa297d                        
lvrs.sys    4/30/2009 6:43:18 PM        0xa3cbc000    0xa3cfb300    0x0003f300    0x49fa2986                        
HECI.sys    6/23/2009 4:28:10 PM        0x9f388000    0x9f391f80    0x00009f80    0x4a413ada                        
SynasUSB.sys    6/26/2009 9:25:08 AM        0xa3d37000    0xa3d40000    0x00009000    0x4a44cc34
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference

In Addition these have been known to cause BSOD's

Related to hotcore3.sys Hotbackup helper driver from Paragon Software Group. Yours is from 2010.


Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec

 BSOD while shutting down computer

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