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Windows 7: BSOD after Log-in, "BAD_POOL_HEADER", STOP: 0x00000019

18 May 2012   #1

Windows 7 Home Premium 64-bit
BSOD after Log-in, "BAD_POOL_HEADER", STOP: 0x00000019

I had my laptop disconnected from AC power, totally off, and it had worked perfectly so far. I haven't had any problems, except for a few Trojans/rootkits long ago, and I have only gotten one BSOD plus this one.

I turn my laptop on, connect it to AC power, and after having logged in, I initiated an Avast! scan out of curiosity and around 5 seconds after that a BSOD popped up. I restarted laptop, and now I logged in normally, am running antivirus scan, and checking for maintenance/performance options.

What have I installed/updated recently?

QuickTime, yesterday. Nothing else.

I use Windows 7 64-bit in an OEM version, ASUS laptop. The first BSOD got fixed by updating a driver, but this one doesn't appear in "Windows Solutions to Problems" nor my laptop has experienced a problem after it. What can I do?

Is there something wrong in the laptop?

My System SpecsSystem Spec
18 May 2012   #2

Windows 7 Home Premium 64-bit

Casually, I have a laptop model similar to the one found here. I do have System Restore's, I think automatically made SR Points.

Please help.
My System SpecsSystem Spec
18 May 2012   #3

Win 7 Ultimate 64-bit. SP1.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

Please attach the DMP files to your next post not to post one.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

My System SpecsSystem Spec

18 May 2012   #4

Windows 7 Home Premium 64-bit

Ok… lol. Last time I had the first BSOD I got the same answer

Also, why is the Minidumps folder locked? And if I allow access, how do I restringe it again? It asks for admin access I think.
My System SpecsSystem Spec
18 May 2012   #5

Windows 7 Home Premium 64 Bit

The Minidumps folder is a subfolder in the Windows directory, so it inherits the same permissions/ownership as the Windows directory. That directory is protected from tampering for your security, so any subdirectories are also protected.

The should allow you to gather the information required and will also provide us with more details about your crashes than the simple .dmp files would.
My System SpecsSystem Spec

 BSOD after Log-in, "BAD_POOL_HEADER", STOP: 0x00000019

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