New
#1
BSODs when installing Adobe Creative Cloud applications, Photoshop etc
Hello there
Hoping someone can help, please ?
I recently bought a new computer from Chillblast. The specs are in my profile, but the main details are:
Windows 7 Professional 64 bit
OS pre-installed
Bought through Chillblast
Computer arrived this week
I was hoping to download various Adobe packages through Creative Cloud via their website. It downloads ok, but during the installation process, I get a BSOD. It all restarts again and my computer so far has been absolutely fine apart from this one issue.
Adobe think it may be something to with my system, and I ran BlueScreenView and it mentioned issues such as APC_INDEX_MISMATCH, ntoskrnl.exe, hal.dll and fltmgr.sys - none of which mean anything to me.
I've attached the zip of the report.
If anyone can fathom what's going on and let me know how to fix it, I'd be very grateful.
Many thanks!